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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Satisfied DC Custojer
from Washington, DC
Verified Purchase:Yes
We've got our LG refrigerator eight years ago when we remodeled our kitchen and when it needed repairs we didn't hesitate to have it repaired by an authorized LG technician. The features of our French Door, freezer on the bottom model have more than met our needs--from adjustable shelving that is easy to clean to a freezer compartment that allows separation of items for ease of retrieval.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, May 10, 2023
We’re so delighted to hear that you are having a five-star experience with your LG French Door Refrigerator. Thank you for sharing your feedback on its excellent features and capabilities. Everyone here at LG appreciates your input since it inspires us to continue improving our products and services. ~Rita
Written by a customer while visiting lg.com
Posted by: Superdave13
from New York, NY
Verified Purchase:Yes
Nice refrigerator, but the compressor breaks down TOO often. Give LG credit, they were able to fix the refrigerator the first time that my ref broke down free of charge. But after 7 years the second time that it broke down, they only send me a new compressor and mother board to replace them myself. I had to hire a local guy to fix it. Hopefully it will last me 5 more years as my wife liked and choose this ref.
Pros: ease of use, Features/Settings, Performance
Quality
1
Features
4
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Melnurse
from Ohio
Verified Purchase:Yes
Stopped working after we lost power 3 times in a week. I miss the days when something was built to last. It was good while it worked.
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: cglaser0924
from Wisconsin
Verified Purchase:Yes
I’ve had the LG refrigerator for six years. In that time, the black finish has failed with general use, the ice maker works inconsistently, and the compressor died. They did cover the warranty without issue. Hi
Pros: Style/Design
Quality
1
Features
3
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 16, 2023
Thank you for taking the time to communicate with LG about your experience with your LG 24.2 cu. ft. French Door Refrigerator, model LFXS24623D. We're sorry to learn that you had such a negative experience and the inconvenience this has caused you. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments.If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Danee
Written by a customer while visiting lg.com
Posted by: RAMURRAY79
from Augusta, Ga
Verified Purchase:Yes
Bought several months ago. Overall dies everything we want, but the door shelving lacks some durability
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Lisigirl
from Marysville, WA
Verified Purchase:Yes
A tech came and repaired our refrigerator when the compressor failed under warranty.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Fly Mike G
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I reached out to LG to have a service check on my refrigerator because it's making a knocking noise, the tec didn't run any test he basically didn't do anything other than put some tape in the refrigerator inside lingin where it was cracking
Quality
2
Features
2
Value
2
Response from lg.comBy Tanisha, social/LG, May 23, 2023
Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Anonymous
from Buckley WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Kenneth came and sorted out the fridge like the true professional he is. No hassle, no mess. Great guy.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com