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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Joe Connor
from Portland OR
Verified Purchase:Yes
We've enjoyed this refrigerator for just under five years. Last year, I believe it was the evaporator drain line that froze up and every time it went through the defrost cycle water would leak out onto the floor. This year the compressor failed and we lost a lot of food; fortunately it was still under the five year warranty...by three months.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: agfe Tang
from Buena Park, Ca
Verified Purchase:Yes
My refrig has accumulated thick ice in freezer and the upper part experienced non-normal low temperature that vegetables and fruits all got frozen, after talked with LG I unplug it for 1 day then re-plug back, it did solve my problem.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: s777
from Mathews County VA
Verified Purchase:Yes
bought this 6 years ago and have been very happy with it.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RAYDER
from SF,CA
Verified Purchase:Yes
AWESOME Frig. Had it since 2017 and no issues since.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Roadrat
from Tennessee
Verified Purchase:Yes
I have used this refrigerator/freezer for 7 years. The shelves and movable, the drawers in both the freezer and refrigerator are very easy to remove for cleaning. The ice maker and cold water dispensers on the outside help with efficiency.
I recently had a very large spill inside of my appliance and it was easy to clean up. The electronics were not functioning properly and the repairman had it back to running in 15 minutes. Plug in components make repair easy.
I would definitely purchase another LG unit if ever I have to replace this one. For the money, this is a best buy.
I recently had a very large spill inside of my appliance and it was easy to clean up. The electronics were not functioning properly and the repairman had it back to running in 15 minutes. Plug in components make repair easy.
I would definitely purchase another LG unit if ever I have to replace this one. For the money, this is a best buy.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Walker3
from Harvey, LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our LG 27 CU. FT. FRENCH DOOR REFRIGERATOR exactly 6 years ago today. It has provided great service during that time. We now have a problem with excessive frost build up in the 2 freezer compartments. It seems to be coming from the bottom door seal.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Papa K 52
from Lansing, Mi.
Verified Purchase:Yes
I purchased this to replace one we previously had, compressor failed on the old one (after 7 years), but liked the features.
Pros: Features/Settings
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: zamik
Verified Purchase:Yes
We bought this fridge years ago. Then the compresser failed just outside warranty. This was an issue with all the fridges made from 2011 to i believe 2017 or so, cant remember exact dates. There was even a class action lawsuit about it that we were never told about. So very upsetting that we had to pay lg again for a fridge with a known issue and they never informed us of the lawsuit against then for this very issue
Quality
1
Features
4
Value
1
Response from lg.comBy Carlo Bundalian, LG Social Media, July 19, 2023
We sincerely apologize for the inconvenience you've experienced with your LG fridge. We understand how frustrating it must be to encounter a compressor failure just outside of the warranty period. We apologize for any lack of communication regarding the class-action lawsuit. Our goal is to keep our customers informed about any known issues and actions taken to address them. We regret that this information was not conveyed to you appropriately. To better understand the situation and explore potential solutions, please reach out to our specialized support team. They can be contacted on Facebook or Twitter using the handle @LGUSSupport. They will work diligently to assist you with your fridge's compressor issue and address any further concerns you may have. -Carl
Written by a customer while visiting lg.com