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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Carol324
from Sayreville, NJ
Verified Purchase:Yes
I purchased this refrigerator when my old one broke down. I am extremely happy with the entire look of this product. Very clean lines and sleek looking for a refrigerator. It enhances the look of my kitchen. One feature that I particularly like is the shelf that retracts halfway so you can put big items in this area. I am also impressed with having a 2 drawer freezer. Items that I use on a daily basis is stored in the top drawer for easy access. I am very happy with this refrigerator.
Pros: ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Buy at your own risk
on August 11, 2023
Posted by: VinceC
[This review was collected as part of a promotion.] We have this model LG french door refrigerator, along with a much larger LG french door frig in our duplex. Both models have had the compressor fail, along with the coil and other parts. It takes 2-weeks just to get parts from LG, then the repairs take at least a half day to perform. Fortunately, we always buy a 5-year warranty on appliances, otherwise it would cost a fortune to fix it or to buy a new one altogether. This is our 3rd LG, the first was the same large model we had that required all the parts to be replaced to get it going. More importantly, it took 6-repair trips and trying one part after another until it was finally fixed. It appears LG does not use very reliable parts and you are destined to have major repair problems if you buy one of their products. Not a good brand to purchase in refrigerators.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 14, 2023
Hi Vince. Our goal is to make sure your LG Refrigerator is the perfect fit for your home, and we hate to hear that wasn't the case for your family. Nevertheless, we appreciate you sharing the feedback as this helps us to improve for the future. We hope to get you back on our team one day! ^Gaby
Written by a customer while visiting lg.com
Posted by: JC2532
from Mississippi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchase this refrigerator in 2020, the compressor went out but LG covered all parts and labor. It was an amazing experience.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Happy AP
from Myrtle Beach SC
Verified Purchase:Yes
I bought this fridge a few years ago and it has been amazing. Easy to use and always keeps my food fresh.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kenitamo
from Colorado Springs, CO
Verified Purchase:Yes
Having a 10 year warranty on the compressor was very helpful but not being able to get a longer warranty for labor is expensive. We never expected to have the compressor go out after only 6 years. The delivery time was quite slow and took almost a week before we could get the part replaced.
Pros: Quality, Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from tinley park, Il
Verified Purchase:Yes
[This review was collected as part of a promotion.] everything plus more of expectation, plenty of room great product
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Polo27
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a few months ago and I am glad I did. It’s a great product for the whole family.
Written by a customer while visiting lg.com
Posted by: Jitend
from auburn wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was disappointed that the compressor did not work only after 6 years
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy Winie Claire Borja, LG Social Media, August 20, 2023
We understand your disappointment regarding the compressor issue with your LG 27-cu.-ft. French Door Refrigerator, model# LMXS27626S, after 6 years. While our products are designed to be reliable, unexpected situations can arise. We're here to assist you with any troubleshooting or service needs.
You may also refer to this link for good-to-know information about the warranty coverage for your unit: https://www.lg.com/us/PDF/warranty/ha/Warranty_REF.pdf
Please send us a private message on Facebook or Twitter using @LGUSSupport. Your satisfaction remains our priority. ^Winie
You may also refer to this link for good-to-know information about the warranty coverage for your unit: https://www.lg.com/us/PDF/warranty/ha/Warranty_REF.pdf
Please send us a private message on Facebook or Twitter using @LGUSSupport. Your satisfaction remains our priority. ^Winie
Written by a customer while visiting lg.com