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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Wanda11
from Birmingham, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my refrigerator 10 years ago and it still works. The only thing that doesn’t work is the ice maker. When I buy another refrigerator I will definitely buy this same refrigerator, only a new model!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rhealityii
from Fort Wayne, IN
Verified Purchase:Yes
We have had this refrigerator and freezer for several years and have had no problems with it
Pros: Quality
Written by a customer while visiting lg.com
Posted by: mcir
Verified Purchase:Yes
VERY HAPPY WITH THE PURCHASE OF MY NEW LG REFRIGERATOR!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Written by a customer while visiting lg.com
Posted by: Toot76
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our LG refrigerator almost 5 years ago. It has performed perfectly until a couple of weeks ago. That sounds bad except your warranty kicked in at the right time. What a good company that backs up their products.
We had a problem and it was taken care of with no hassles.
We had a problem and it was taken care of with no hassles.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jynn
from In
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to have compressor fixed already. Lost food. Ice cream was soup. Ruined our floor when Ice maker ice melted everywhere
Pros: Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy LG, November 16, 2025
Hi, Jynn. Thank you for sharing your experience with your LG Refrigerator. We appreciate your feedback regarding the compressor repair, food loss, and the damage caused by melted ice from the ice maker. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cooling and ice maker issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. For more information on refrigerator support and product resources, you can also visit our official LG page here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James
Written by a customer while visiting lg.com
Posted by: Ecpoulsen
from Sartell mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been very happy with our LG appliances! We bought the stove, microwave, dishwasher and refrigerator. We bought the black stainless and love the look. We did have trouble with the black chipping off and contacted LG and they have been very good about replacing the doors. We have been very happy with the customer service at LG.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
LG compressor failure was replaced at no charge.
on September 5, 2023
Posted by: shortstp
from Gloucester, MA
Verified Purchase:Yes
Love the frig. Plenty of room in both the refrigerator and freezer. The compressor did fail but was replaced under warranty at no charge.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: william96
from Albany, NY
Verified Purchase:Yes
This refrigerator was operating normally for five years. Literally no problems at all, and I was very happy to have it. Eight months out of warranty the compressor (which was still covered) failed seemingly overnight. Ten days later it has been repaired; the compressor was covered but the labor and parts were not. So far, so good.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy LG, November 12, 2025
Hi, William. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to deliver reliable performance over the years, and how frustrating it can be when a compressor fails just outside of the standard warranty period, even when coverage applies to the part but not the labor. For future information on refrigerator support and product resources, you can visit our official LG page here: https://www.lg.com/us/support/refrigerator-support. Should you require any future assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com