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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Lynnie Muck
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge does its job and keeps things cool. My favorite feature is the beverage door. There are a lot of compartments that make it easy to organize and store food and beverages. I do wish that there was a way to prop the freezer drawer open so I could put in food without having to keep reopening it. Also, at only 7 years old, I had to replace the compressor. The part was covered but labor was expensive. There was no warning, so I lost a lot of food when it broke.
Pros: Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 2, 2023
Hi. We appreciate you taking the time to post your feedback about the experience you've had with your refrigerator. Should you be inclined to, feel free to let us know how you think we can make improvements to future-generation models of your refrigerator here: http://spr.ly/6429uWMbJ. We're always seeking to improve the customer experience with our fridge and will use your input to do just that. Should you need support, please be aware our support is accessible on Facebook via PM and on Twitter via DM. Our handle for both platforms is @LGUSSupport. We're always a few clicks away! ^Chris
Written by a customer while visiting lg.com
Posted by: Best Fridge design EVER
from 53151
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the nicest fridge I've hade in over 35 years.
There's just a lot of great feathures that are well thought out.
The only Con is witj the electrical coming from the top I can't open my cupboard doors & I hope it lasts more than 8 years unlike my old LG.
Again great job on the design.
There's just a lot of great feathures that are well thought out.
The only Con is witj the electrical coming from the top I can't open my cupboard doors & I hope it lasts more than 8 years unlike my old LG.
Again great job on the design.
Pros: Style/Design, Features/Settings
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BB44
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought the tech was very efficient on the repair of my refrigerator and so far working fine
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Service man is great LG was a little lacking.
on September 16, 2023
Posted by: ALP50
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is seven years old And has been great up until it broke. Repairman put a new compressor in. Did not work. Came back out. Tried something different still did not work. Finally on his third visit he put a new condenser and 24 hours later it appears to be working.
Written by a customer while visiting lg.com
Posted by: KatMar
from Palestine Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is very bright with light and the freezer too. It does have pros and cons. Freezer doesn't make ice fast enough for 6 people. The unit is nice a spacious
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 4, 2023
Hi there. It's great to hear that you find your refrigerator spacious and the lighting bright, but I'm sorry to hear that the freezer doesn't make ice fast enough for your needs. It must be disappointing to always have to restock ice when you have six people in the household. It sounds like this fridge has its pros and cons, like most appliances. You can easily get in touch with us for your concerns by sending us a private message on Facebook or Twitter using LGUSSupport, and we would be pleased to help. ^Cris
Written by a customer while visiting lg.com
Posted by: St211
Verified Purchase:Yes
I like the refrigerator but I’ve only had it 6 years and had to get the condenser repaired
Response from lg.comBy LG Customer Experience team, Customer Care, October 4, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your 24.2 cu. ft. French Door Refrigerator. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Sal50
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and this is the best refrigerator I ever had
Written by a customer while visiting lg.com
Posted by: jacksjm
from Port Arthur Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Receive this in 2017 and has worked great up yo now
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com