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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: JLFIN
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG Service Technician, Mark Lueken was very professional and knowledgable. He was prompt, friendly, clean and let me know how long the repair would take. He was right about everything. I would recommend using a certified LG technician for repairs.
Written by a customer while visiting lg.com
Posted by: NPTR
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 9 years ago, it is very specious and easy to use
Pros: ease of use
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: vg626
from Altadena, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator is beautiful addition to my small kitchen. While not having a large space footprint the efficiency of the interior design of the refrigerator and freezer maximizes my refrigerated food storage capability. and the generous size of the freezer eliminates my need for an additional deep freeze, thus saving valuable garage space and lowering my monthly expenditures for electricity. Love my LG!
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ramo1970chevelle
from Ceres ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love that it has 3 types of ice and lots of room!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I bought my refrigerator about four years ago and they were able to help me fix my fridge and we’re very professional all the time to my needs.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge in 2016 it quit in 2023 had a 5 yr extended warranty it died in 23 on Dec 10th loaded with food thank god for neighbors repair guy tried to fix said LG has a problem so there’s my story
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, October 23, 2025
Hi, Robert. We recognize your message and the issue you faced with your LG refrigerator ceasing to operate in December 2023. We acknowledge the inconvenience of having an appliance fail suddenly while full of food, and we understand the trouble this situation caused, requiring immediate help from your neighbors.
It's clear that the appliance stopping shortly after the expiration of your extended warranty has created a negative experience. Since your unit is past its original warranty coverage, the immediate next step is to initiate a formal service diagnosis to determine the exact cause of the issue described by the previous technician.
You can visit our support page to schedule a professional repair service: https://www.lg.com/us/support/repair-service/schedule-repair.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if need further assistance. ^James
It's clear that the appliance stopping shortly after the expiration of your extended warranty has created a negative experience. Since your unit is past its original warranty coverage, the immediate next step is to initiate a formal service diagnosis to determine the exact cause of the issue described by the previous technician.
You can visit our support page to schedule a professional repair service: https://www.lg.com/us/support/repair-service/schedule-repair.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: thebaf
from illinois
Verified Purchase:Yes
compressor we out just a little after 5 years lg service sounds like robots doesn't help to expedite part
Pros: Style/Design
Quality
2
Features
2
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 9, 2024
Hey there, we are here to support you the best we can and directly! Please send us a private message on Facebook or X using @LGUSSupport with your model, serial, and phone number. Let's get your LG Refrigerator back up and running. ~TammyJo
Written by a customer while visiting lg.com
Posted by: deibs4
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor failed recently. Refrigerator was only 7years old.
Quality
1
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 18, 2024
Hey there! Oh, no! We'd like to look at your account and see if we can help you with this. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. Let's see if we can find a solution together! ^Gaby
Written by a customer while visiting lg.com