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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Ervin Avery
Verified Purchase:Yes
I purchased this refrigerator in 2016. It has served me well. Also, the filters are very easy to replace. I highly recommend all LG products because I also have the DW, Range and microwave..
Written by a customer while visiting lg.com
Posted by: jan M 1
from Columbia, sC
Verified Purchase:Yes
[This review was collected as part of a promotion.] First when delivery guys came in they refused to unhook water line from old LG refrigerator and we had to unhook water line , they removed old one and then they brought new fridge in they told us that due to our water line was copper they refused to hook it up and we paid for a new line hook up and they left the refrigerator in the middle of the floor and with out saying a word to us they left and when we pushed the refrigerator to it spot , it’s too wide and want fit and we gave the associate the measurements of the old refrigerator and the delivery guys should have checked and pushed the refrigerator in its place instead of just leaving like they did and second no one told us that they would not install the water line because it was copper line, very frustrating and we waited 2 weeks for the delivery and this is not acceptable and I will file a complaint with the corporate office
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 30, 2024
Hello there! LG is committed to delivering excellent products and services to our customers. We are very sorry to hear you have had such an unfortunate experience. Your feedback is extremely important to us as it is the key to helping us improve and ensuring that such incidents are not repeated. Thank you for bringing this to our attention, and if you need further assistance, send us a private message on social media at @LGUSSupport, including your contact details and repair number. We are here to help! ~Rita
Written by a customer while visiting lg.com
Customer Rating
4
Great features for the size, weak compessor.
on January 23, 2024
Posted by: Gkat39
from NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice layout, pretty much only size we could fit in our opening that is available in store. However, compressor on it has died after 5 years of operation.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Alw78
from Wisconsin
Verified Purchase:Yes
Service tech was polite, knowledgeable and efficient.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Ogema
from Ogema Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great
Size and holds
Everything that I need makes ice fast
Size and holds
Everything that I need makes ice fast
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jan M 1
Verified Purchase:Yes
after such a short time I can't really say much so maybe later
Written by a customer while visiting lg.com
Customer Rating
2
Very expensive and not long lasting
on March 1, 2024
Posted by: Mike9090
from Monteith, ON
[This review was collected as part of a promotion.] Really great during warranty period, but tend to die in year 6....End up having to throw it out and buy new since cost of repairs is about same as new fridge.
Pros: Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG, June 10, 2024
Hi, there. We appreciate your feedback on your experience with our product. While we strive to provide reliable appliances, we understand that occasional issues can arise, especially as products age. We apologize for any inconvenience caused by the need for repairs after the warranty period. Your feedback is valuable to us, and we'll use it to continually improve our products and services. If you have any further concerns or need assistance, please don't hesitate to reach out to our dedicated support team on social media @LGUSSupport for personalized assistance.~Zie
Written by a customer while visiting lg.com
Posted by: Sheilak
from Berkeley
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great having more space. Wish it had butter compartment
Pros: Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com