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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Shaun77
from New york
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had this refrigerator since 2016. It has been a great refrigerator and I have been very happy with it. The compressor went this year and LG has warrantied the part with no problems. I Would recommend an LG refrigerator.
Pros: Quality, Style/Design
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: USN 23
from Temecula, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit in Jun 2017 and up until Feb 2024 zero issues it worked perfectly. Out of nowhere my compressor stopped working and I had several pounds of food to spoil. The service rep who came to fix my unit was fast and did a good job . However, I was without a working unit for 3 days.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CKB2
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed in performance from our refrigerator Ice maker has gone out twice and now compressor. Very frustrating and its only 7 years old......Ridiculous !!!
Response from lg.comBy LG, June 5, 2024
Hello there. We regret to learn about the compressor and icemaker issues you've been experiencing with your LG refrigerator, model #LMXS27626S. We completely understand the disappointment this has caused you. We'd like to take a closer look at the problems you've encountered and see what steps can be taken to address them. Please reach out to us on social media using @LGUSSupport. We're here to help. ^Win
Written by a customer while visiting lg.com
Posted by: Mtekarli
from Wichita, KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’re happy with it so far
Very quite. The 4 door arrangement allows for more room to store food for the family
Very quite. The 4 door arrangement allows for more room to store food for the family
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: BigB 85
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge has a great amount of space. No issues with functionality. The Flexzone is awesome for beverages.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Roberta A
from Ny
Verified Purchase:Yes
In general, I am happy with the refrigerator except for two things. One, the front is impossible to keep clean it shows every mark and fingerprint. The second problem I am having is repeated breaking of the ice maker I am currently on my third one and the unit is only 5 years old.
Pros: Performance
Quality
3
Features
3
Value
3
Response from lg.comBy Jolly, LG Social Media, June 8, 2024
Hello there. Thank you for sharing your feedback regarding your refrigerator. We appreciate your overall satisfaction with the appliance; however, we understand your concerns regarding the cleanliness of the front panel and the recurring issues with the ice maker.
To better assist you and address these concerns, we kindly request that you send us a private message on either Facebook or Twitter with your order details and more information about the specific challenges you are facing. Our dedicated customer service team will work closely with you to find a suitable solution.
Regarding the cleanliness of the front panel, we understand how frustrating it can be to have marks and fingerprints show prominently. We can provide you with tips and recommendations on how to best clean and maintain the appearance of the front panel. Our team will be happy to assist you with this.
As for the repeated issues with the ice maker, we apologize for the inconvenience this has caused. We would like to gather more details about the specific problems you are encountering to better understand the root cause. Our team will then be able to provide you with the most appropriate solution, whether it be troubleshooting steps, replacement parts, or a service technician visit.
Thank you for your understanding, and we look forward to hearing from you via private message on Facebook or Twitter so that we can assist you further.
To better assist you and address these concerns, we kindly request that you send us a private message on either Facebook or Twitter with your order details and more information about the specific challenges you are facing. Our dedicated customer service team will work closely with you to find a suitable solution.
Regarding the cleanliness of the front panel, we understand how frustrating it can be to have marks and fingerprints show prominently. We can provide you with tips and recommendations on how to best clean and maintain the appearance of the front panel. Our team will be happy to assist you with this.
As for the repeated issues with the ice maker, we apologize for the inconvenience this has caused. We would like to gather more details about the specific problems you are encountering to better understand the root cause. Our team will then be able to provide you with the most appropriate solution, whether it be troubleshooting steps, replacement parts, or a service technician visit.
Thank you for your understanding, and we look forward to hearing from you via private message on Facebook or Twitter so that we can assist you further.
Written by a customer while visiting lg.com
Posted by: Wonb
from Near philly
Verified Purchase:Yes
It is just changed compressor and low running sound
Written by a customer while visiting lg.com
Posted by: Carina99
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a few months ago and have been very happy with it! Feels very spacious even though it’s one of the smaller size refrigerators.
Written by a customer while visiting lg.com