 |
Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Works great!
on July 11, 2024
Posted by: Wisdom1
from Clarksville TN
[This review was collected as part of a promotion.] I bought this couple months ago and it is a good product.
Pros: ease of use, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Trouble warranty
on July 18, 2024
Posted by: Upset owners
from Skiatook, Ok 74070
[This review was collected as part of a promotion.] I purchased this LG refrigerator in 2016 and the compressor went out in 2024. Only 8 years and I had to purchase another refrigerator. I’m very disappointed
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG, July 19, 2024
Hi there. Thank you for reaching us. We're so sorry to hear that your LG refrigerator's compressor failed after only 8 years. We apologize for the inconvenience and financial burden this has caused.
We understand how frustrating this must be, and we want to assure you that we take full responsibility for the issue. We pride ourselves on building reliable products, and we fell short of our own standards in your case.
We'd like to make things right and discuss a solution with you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
We understand how frustrating this must be, and we want to assure you that we take full responsibility for the issue. We pride ourselves on building reliable products, and we fell short of our own standards in your case.
We'd like to make things right and discuss a solution with you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Looks nice, but not reliable.
on July 26, 2024
Posted by: FrustratedHome
from Florida
[This review was collected as part of a promotion.] Pros: I love how large the unit is. You can easily arrange the shelves to accommodate containers of any size. It is easy to access the air and water filter.
Cons: Ice-maker is small and we often run out of ice, even when turbo mode is on. Our unit has had to be serviced twice within 5 years, both times losing an entire fridge/freezer worth of food. It's making sounds again and the freezer is frosting over, again, so I expect another service visit is coming in the near future. I would not recommend this or any LG appliance (our other appliances have also had issues).
Cons: Ice-maker is small and we often run out of ice, even when turbo mode is on. Our unit has had to be serviced twice within 5 years, both times losing an entire fridge/freezer worth of food. It's making sounds again and the freezer is frosting over, again, so I expect another service visit is coming in the near future. I would not recommend this or any LG appliance (our other appliances have also had issues).
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
3
Response from lg.comBy LG, July 31, 2024
Hello there. Thank you for sharing your detailed feedback about the LFXS24623S refrigerator. We’re glad to hear that you appreciate the spacious design and ease of access to the air and water filters. However, we understand your concerns about the ice maker, recurring service issues, and the inconvenience of losing food.
LG Refrigerator – Why is My Refrigerator Not Making Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
To help address the ice maker issue, we suggest checking if the ice maker’s water line is properly connected and not obstructed. Additionally, please send us a private message on Social Media @LGUSSupport. Our team is ready to assist you and explore solutions to ensure your appliance functions as expected. We value your feedback and are committed to improving your experience with our products. —Renzo
LG Refrigerator – Why is My Refrigerator Not Making Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
To help address the ice maker issue, we suggest checking if the ice maker’s water line is properly connected and not obstructed. Additionally, please send us a private message on Social Media @LGUSSupport. Our team is ready to assist you and explore solutions to ensure your appliance functions as expected. We value your feedback and are committed to improving your experience with our products. —Renzo
Written by a customer while visiting lg.com
Customer Rating
1
Mr,
on July 28, 2024
Posted by: Buzuayene
Although LG always claimed to provide high quality, I still don't have a refrigerator even though it's still under warranty.
Response from lg.comBy LG, July 30, 2024
Hello there. Thank you for sharing your experience with us. We understand that your LFXS24623B refrigerator hasn't met your expectations. We're committed to delivering high-quality products and want to help resolve this for you. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371#:~:text=Try%20unplugging%20the%20unit%20or,will%20require%20a%20repair%20service. To assist you further, we recommend performing a power cycle on your refrigerator. Please unplug it for 5 minutes, then plug it back in to see if this resolves the issue. If not, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience.—Mau
Written by a customer while visiting lg.com
Customer Rating
1
It stopped freezing after 7 years
on July 29, 2024
Posted by: salsa123
[This review was collected as part of a promotion.] It stopped cooling after 7+ years. Customer service has been a nightmare. No one wants to touch this refrigerator. There is a class action lawsuit on it.
Response from lg.comBy LG, July 30, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXS24623D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Horrible
on July 31, 2024
Posted by: dfreebo
This unit crapped out after the first year, but as it was under warranty we had it repaired. Crapped out again a few years later, and finally gave up the ghost after 9 years. Equally bad experiences with other LG appliances we bought at the same time.
Response from lg.comBy LG, August 1, 2024
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LFXS24623S) model. We understand your concern about the repeated issues with an appliance, especially when it’s out of warranty and has affected your overall experience with LG products. We strive to provide high-quality products that exceed our customer's needs. Given your experience with multiple LG appliances, please reach out to us on social media @LGUSSupport. Our team will review your concerns, offer any available support, and work with you to explore potential solutions. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Looks nice, love the features but its a Lemon
on August 1, 2024
Posted by: Anonymous
from Rhode Island
This EXPENSIVE refrigerator failled at less than three years. After repair, which took forever, it lasted two more years and then failed again. Repair only kept it going for 2 weeks and it failed again. Last repair lasted two days.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG, August 5, 2024
Hi, there. Thank you for communicating with us regarding your LG Refrigerator (LFXS24623S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Mr.
on August 2, 2024
Posted by: Dawit Woldegabir
from Oakbrook Terrace, IL. 60181
[This review was collected as part of a promotion.] I am still with out refrigerator although it is in warranty, I did expected for LG I always thou high quality Iam still with out refrigerator
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 7, 2024
Hello, Dawit. Thank you for taking the time to share your experience with us. We understand the inconvenience of being without a refrigerator, especially when you expect high-quality service from LG during the warranty period. Your feedback is very important to us, and we want to make sure we address your concerns promptly. We want to help resolve this for you. Kindly send us a private message via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC
Written by a customer while visiting lg.com