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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Bad Units
on August 5, 2024
Posted by: Guarddawg40
from Deer Lodge, TN
This is the second time they have to replace the compressor
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 6, 2024
Hi there. Thank you for sharing your experience with us. We understand your situation with having to replace the compressor on your LMXS27626S unit for the second time.
To help address this issue, we recommend checking if there might be any underlying factors affecting the compressor, such as temperature settings or potential blockages in the air flow. Ensuring that the unit is installed and maintained properly can also be beneficial.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport so our team can provide further assistance and explore additional solutions. We appreciate your patience as we work to resolve this for you.
—Renzo
To help address this issue, we recommend checking if there might be any underlying factors affecting the compressor, such as temperature settings or potential blockages in the air flow. Ensuring that the unit is installed and maintained properly can also be beneficial.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport so our team can provide further assistance and explore additional solutions. We appreciate your patience as we work to resolve this for you.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
3
Good until it quit.
on August 13, 2024
Posted by: Anonymous
Bought this in 2016. Got 8 great years before it quit on us.
Pros: Performance
Quality
3
Features
5
Value
5
Response from lg.comBy LG, August 13, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXS24623B) model. It’s great to hear that your unit served you well for eight years. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. Since the refrigerator is no longer operational, there are a few steps you can take to troubleshoot. First, check if the power cord is securely plugged in and there is power at the outlet. Additionally, ensure that the circuit breaker hasn’t tripped. For more information, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542. If you need further assistance, please reach out to us on social media @LGUSSupport. Our team will be more than happy to assist you further and provide options for repair or replacement. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Disappointed customer
on August 31, 2024
Posted by: Fatoine
[This review was collected as part of a promotion.] Disappointed in the product if LG wants to stay in business for a long time, they need to improve what they’re selling.
Written by a customer while visiting lg.com
Customer Rating
1
waste of money
on September 6, 2024
Posted by: frenezy66
garbage 2 months past warranty the lg garbage quit working. I would never purchase another lg product.
Quality
2
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 6, 2024
Hello there! We appreciate you telling us about your LG fridge experience. We'd love to help out once we get more information! Please reach out to us on social media @LGUSSupport with your model number and contact info. Our team will be with you every step of the way! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Not at all quality product.
on September 9, 2024
Posted by: Musarrat Afzal
[This review was collected as part of a promotion.] I bought four items made by LG including refrigerator, stove, microwave and dishwasher. Three items broke down within three years including refrigerator, microwave and stove. I had a warranty for refrigerator so it was fixed than it broke down again in within three years, both times it was compressor.
Response from lg.comBy LG Social, September 10, 2024
Hello Musarrat, we appreciate you taking the time to provide us with your honest feedback on your French door refrigerator. We are constantly striving to improve and meet the expectations of all our loyal customers, and your feedback will help us achieve this goal. If you need any assistance, please feel free to send us a private message via our social media account @LGUSSupport. We are always here to help you. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
3
Beautiful with great arrangement of shelves.
on September 9, 2024
Posted by: HouseLady
[This review was collected as part of a promotion.] I really love most things about this unit. The only thing is that the largest glass shelf is difficult to clean. However, 7 years is an awfully short time to have to replace the compressor and electrical components.
Response from lg.comBy Joslyn, LG Social, September 10, 2024
Hey there! A spotless LG refrigerator is key for your daily routines, and we're so happy to hear that you're enjoying it. We recommend using a soft, clean sponge or cloth and mild detergent to clean the refrigerator; check out more here: https://shorturl.at/fyG3a for tips and tricks. Also, has this been resolved? We strive to ensure you get the most years out of your fridge. If not, private message us on social media @LGUSSupport. We'd be happy to look into available warranty options for you.
Written by a customer while visiting lg.com
Customer Rating
5
French door LG Fridge
on September 15, 2024
Posted by: Anthonybose
[This review was collected as part of a promotion.] I love the LG Fridge great product. I have the fridge for 7 years and I did not have any problem
Written by a customer while visiting lg.com
Customer Rating
2
Bought at store in the box. Picture incorrect.
on September 21, 2024
Posted by: Patti Mitchell
[This review was collected as part of a promotion.] Bought 1 and the quality is terrible. No shelf space. Shelves are already cracking
Response from lg.comBy true, LG Digital Care Team, September 23, 2024
Hey Patti! Thank you for sharing your LG fridge experience and thoughts with us. We'd love to help you get the most out of your fridge's capacity! To help you get the perfect storage setup, we recommend checking out page 24 of your owner's manual, which will include the different ways you can adjust the shelving to your preference.
We'd also love to look into options regarding your cracked shelves on social media @LGUSSupport. Please message us with your contact info and model number, and we'll be happy to help! *Joseph
We'd also love to look into options regarding your cracked shelves on social media @LGUSSupport. Please message us with your contact info and model number, and we'll be happy to help! *Joseph
Written by a customer while visiting lg.com