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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Are you kidding me?!!!
on May 17, 2017
Posted by: Artiste
from Potomac, MD, United States
[This review was collected as part of a promotion.] The compressor on this refrigerator died in the first week and the second one just died after 24 months! What a colossal waste of money! And don't get me started on the mess that it made on my hardwood floor.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Ice maker to small
on July 1, 2017
Posted by: Ice lover
from Northern California
[This review was collected as part of a promotion.] Beautiful refrigerator,seems well made. Main complaint is the small in door ice maker. The total capacity can be used up filling 2-16oz glasses, then you need to wait another 8 hours or so to fill the reservoir. Black Stainless finish is nice.
Pros: Style/Design
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Compressor Failed under 3yo
on August 18, 2019
Posted by: Mike B1
from Vacaville, CA
Purchased 1/17. Ice maker failed 7/19 and now freezer drawers not cooling 8/19.
Not going to bother with trying to repair. No authorized service people anywhere near by and independent repair techs won’t touch LG or Samsung fridges. A expensive lesson learned. Will never purchase another LG product. It’s been known for years that the compressor fails.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, August 19, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Died after 4 years
on May 15, 2020
Posted by: CorinneK
from West Shokan, NY
We bought this refrigerator 4 years ago and just recently (during a pandemic no less) it died. I initially thought My kids had left the freezer open over night, but after the day that followed everything had become warm and inedible. My fridge literally died. I paid a lit of money for this and have LG washer and dryers, but clearly refrigerators aren’t their specialty. I also found out they don’t service in my area. It’s a pandemic..I have 2 kids and a husband...times are hard. I now have no fridge. I’m suffering. Thanks LG. Always thought your quality was higher than this. Disappointed. (As you can see, my fridge looks new and appears to be new, but died...4 years..awful...and that’s my spoiled food from said fridge...that’s only partial ugh!)
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
The best refrigerator I found 33" wide
on July 12, 2015
Posted by: EZROLLER
from Pembroke Pines, Florida
Shopped several stores for a fridge after the old one died. It had to fit in a space 34" with which eliminated all the 36" wide models. This one was the best I found with the features , size and quality I wanted. I bought it two months ago and it's been working perfect in every respect.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
So nice it's worth hugging in the morning!
on August 23, 2015
Posted by: Barry60
from Myrtle Beach, SC, USA
To start, the LED lights are marvelous. The one on the door acts as a night light for the kitchen area. The unit is super quiet. We've left the temperature set to the factory default settings & find this is just perfect. The ease of the door openings also please us. This is the first french door refrigerator we've owned. Now we wonder why we didn't get it sooner. The spaces on the doors are also very nice for our drinks. Thank you for this quality unit.
Pros: Quality, Features/Settings, easy to use, Performance, Style/Design
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
5
This is a great refigerator
on November 10, 2015
Posted by: VanB
from Urbana, OH, United States
I love the ice and water thru the door. We choose this because we also liked the freezer in the bottom.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Slim SpacePlus® Ice System is a disappointment!
on February 7, 2016
Posted by: DFKF
from Taylorsville, IN, United States
[This review was collected as part of a promotion.] We wanted an ice maker in door. However with there slim design it doesn't keep up with our usage. There is just the two of us. We've even tried to dump the ice in reserve in the evening in hopes that we could create a back log of ice. But that hasn't worked either. So we have started purchasing bags of ice. Other than the ice maker keeping ice coming the refrigerator is great. Love the french doors and being able to view whats in the refrigerator. The freezer is great also being able to look into the freezer to get what I need. We love ice and want our ice maker to keep up. I'm writing this review because when I was researching this refrigerator no one mentioned the lack of keeping the ice coming.
Pros: Style/Design, easy to use
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com