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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Nwcollins
from Richmond, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought in September and the water line in the refridge broke. Still waiting for the parts to be repaired.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, March 2, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY!
on July 28, 2020
Posted by: Sour Milk
[This review was collected as part of a promotion.] My unit is three years old. Manufacture date is 6/17. It is useless. Unopened milk goes sour a week before pull date. Freezer will not freeze. Finally checked the temps, fridge is registering at 48, freezer at 33. Apparently the invertor compressor (?) is faulty. Check out the class action lawsuit. We didn't ALL just get bad units.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 31, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on August 9, 2020
Posted by: Bajanlady
from Rosedale N.Y.
[This review was collected as part of a promotion.] I bought 15 month ago stop working. Replace parts 2 time still not working
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2020
! We are sorry your unit is not working as designed. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor Shot
on September 9, 2020
Posted by: Terryq
from New York
I Purchased this refridgerator 4 years ago. 1 year in the Ice machine went and was replaced. Now I just found out that the compressor is dead. The Authorized dealer said he will replace it with a newer model compressor but he guarantees it will go again. After reading reviews I see why this model was discontinued. I am disappointed with LG at this time. I spent a lot of money and now I have to worry every day about the compressor going again. LG should replace this refrigerator for their customers. I now have to wait 5 to 6 days for the part to come in and then have the authorized dealer come back .
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Ok, but not great
on November 24, 2020
Posted by: LadeeLou
from Los Angeles, CA
Have only had this fridge 5 years. Icemaker leaked and had to be replaced while under warranty. Now leaking again. Fortunately I watched the LG repairman and it's pretty simple so I will try to order the part myself and replace myself. All that money and in 5 years two ice makers replaced. They sure don't make refrigerators like they used to. Don't think I'll by another LG when I replace this.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 27, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poorly made, ice maker failed, compressor failed
on February 24, 2021
Posted by: twofridgedown
from Kissimmee, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a refrigerator I bought new 4.5 years ago. Within the first year the Ice Maker failed and we could not get parts for it - had to order after market parts. At just over 4.5 years old, the compressor failed and I lost all the food in the refrigerator.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Trex10
from Temple PA
Verified Purchase:Yes
I'm now sure why you think I just purchased this refrigerator. It was registered about 5 years ago and I've had 3 service calls on it since then. I'm certainly not a happy customer.
If anyone REALLY wants to hear about my experiences they can email me and then call me.
If anyone REALLY wants to hear about my experiences they can email me and then call me.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Response from lg.comBy ^DLI, LGE Social Media, May 6, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. ^Daphane
Written by a customer while visiting lg.com
Posted by: JaDav
from Salt Lake City, Ut
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am one of three people I know that own this fridge. The other two have had theirs for years with no issues. I have had mine 6 years and the compressor has been replaced twice. Other than that I like the layout and shelving of the unit.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 4, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com