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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: travelmania
from SC
Verified Purchase:Yes
I am deeply disappointed in the LG refrigerator. I have owned it for less than 5 years and had to call repair services 5 times already. Initially, there was a problem with the ice maker, then with ice buildup below and behind the freezer door. At the beginning of the fourth year, the compressor quit working completely. I had to wait over a week for the repair service to arrive, and thus all food in the refrigerator and the freezer was ruined. Less than 6 months later the fridge and freezer are no longer cold enough. Once again I had to wait a week for a repair appointment and the food had to be discarded. Sadly, the only thing this refrigerator has going for it, are the looks. It is a beautiful appliance. However, you cannot count on it to keep your food as cold as it needs to be.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Neil555
from St. Cloud, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator worked perfectly for over three years. Then, one day, the compressor started failing, and would not hold the temperatures desired in both the fridge and the freezer. And added problem included the icemaker making ice but not dumping it. We are awaiting the repair man to install a new compressor, as we are told this problem is still under warranty. Also, we are told that this problem is very frequent with this model refrigerator.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mawmawof5
from Louisiana
Verified Purchase:Yes
I felt LG was a good brand as I have an older fridge and several TVS of this brand. However my 2017 French door fridge has gone out twice and both times it was the compressor. Thankfully I took out a 5 year extended warranty. If not I would have just junked it and bought a new one as it was too expensive to repair. I would not recommend an LG fridge today unless they started using a different compressor as this is now a known problem.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: johnny123456
from Smithfield RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 7 years ago, November 2014. The compressor started consuming a LOT more eletricity and could not keep the freezer cold enough. after 8 calls with LG support, I got approval for an "extended warranty" on the compressor and had it repaired for free, under this policy. Now fully working again as expected! Thank you LG!
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Scottie1991
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge is nice, layout is good, features are great, but the compressor went out after about 3 years. Luckily, we purchased an extended warranty when we bought it and it was covered. However, techs were more than 2 weeks out.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
What! Dead in less than 5 years!
on March 6, 2022
Posted by: Not Beer Fridge Worthy
Bought this refrigerator in 2018 and now its 2022 and it won't cool anymore. I started being unhappy some time ago when the ice maker decided to slow down to just a twice a day dump. Such a drag. Now I had to go and purchase another fridge and this time I made sure it wasn't an LG (Low Grade) model. I am sorely disappointed in this manufacturer. My beer fridge is older than this and proved to be the savior of our food.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, March 8, 2022
We sincerely hate to hear this and thank you for this feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Manufacture date
from Westchester County NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] It died after 7 years. Gone are the days when manufacturers built things to last. Gone are the days of having a 15-20 year old refrigerator in the basement for overflow and you only bought the new one because you were remodeling. The landfill is bursting with 5-7 year stainless steel wifi enabled boat anchors that do everything else except keep your food cold. LG gives you 10 years on the compressor; but that's not what goes bad. The refrigerant lines internal to box spring a leak because of cheap materials and brazing techniques. Where is consumer advocacy. Spending this kind of money, people should get MORE.
Quality
3
Features
5
Value
2
Response from lg.comBy Jennifer, Social Media, March 29, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Written by a customer while visiting lg.com
Posted by: JEL75
from El Paso, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had compressor, ice making, cooling problems since the refrigerator was bought. fortunately we have the extended warranty but we wouldn't buy the brand again
Quality
3
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, July 25, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com