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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: oldfarmer
from Mn.
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit ran very well for two years and then on day it died. The repair man came out in about five days and proceeded to test the unit to find the problem which turned out to be all refrigerators' nemeses, the compressor. It had to be ordered which took another week and a half and finally, it was delivered and installed and failed right off the bat. It still isn't working but thanks to a really great neighbor, we were able to save all the freezer items. Stay tuned for more info on when will the refrigerator live or die forever.
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, July 26, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Recalled, broke, broke again, not worth the repair
on July 26, 2022
Posted by: BD Say
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The quality of this product tells me that LG made a strategic decision to keep it in the market knowing it was of defective quality, but playing up a "generous" warranty as a selling point even though they know it'll be completely broken by year 5. Thanks, LG, never buying from you again.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, July 28, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Sesbrooklyn
from Brooklyn, NY
Verified Purchase:Yes
I purchased this refrigerator in 2014. I was happy with it until July 2022. I did not expect a fridge to stop working. The amount of money new refrigerators cost, they should last at least 20 years. Warranty is only for a year for most parts. Compressor for 10 years and it was not the compressor that broke. Took 3 techs to find the problem, hole in the tubing, Freon leaked out.
Pros: ease of use
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 11, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: bad1rn
from Ohio
Verified Purchase:Yes
I've had my refrigerator for about 5 years now. Unfortunately, though, I've had to have a new compressor twice already. Sure seems to me that a compressor should last longer than 3 years (which was how long it lasted). Otherwise, it's a good appliance. Wish it was easier to keep the outside free of smudges though.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
It is good in the first 2 years. Ice maker problem
on October 3, 2022
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] When the problem come with ice maker it was difficult for me to contact to LG in person. Now the compressor bad.
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 4, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Ryan4277
from Los Angeles, CA
Verified Purchase:Yes
I bought this product at 2018, the compressor has failed after 4 years. This is unacceptable. I expect refrigerators to last at least 10y. I put the blame squarely on LG
Pros: ease of use, camera
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, January 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: ilmms729
from Green Bay, WI
Verified Purchase:Yes
Our fridge is just under 5 years old and the cooling unit went out. The LG stove we bought at the same time the motherboard went out 3 months ago. 2 LG products in 3 months with critical components failing. Support was less than helpful. Not a fan.
Quality
1
Features
5
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Worst fridge I’ve ever had
on May 6, 2023
Posted by: Dree968
from Minneapolis, Minnesota
I like the compartments, but that’s it. This fridge has broken down multiple times after the first year.
Quality
1
Features
2
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com