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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: LG LINEAR refrigerator
from Ohio
Verified Purchase:Yes
This was a beautiful fridge and I love the water and ice but the compressor went out after five years and the cost to replace it was more than a new fridge. I will no longer be buying LG appliances. Very disappointed.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Hmmmmmmmmmm
from Idaho
Verified Purchase:Yes
I bought this fridge in 2018. My house has some odd sized spaces for appliances, and this was the only fridge that I could find that fit into the available space. Since I bought it, the freezer has died twice. I have had to throw away 2 full freezers of food. The only positive is that the repairs were covered by warranty, and I didn't have to pay extra. I have been really frustrated with this fridge.
Response from lg.comBy Tanisha, social/LG, May 17, 2023
We want to start by saying thank you for sharing your experience with us, Although we find it very distressing when our customers' experience is less than our expected standards. We would like to offer our assistance in getting things going in the right direction for you. We will need to switch to a platform that will allow back and forth conversation in order to effectively serve you. Please send us a private message with your serial number and contact information via our social media channel Facebook or Twitter by using the handle @LGUSSupport. We will take care of the rest. ~Tanisha
Written by a customer while visiting lg.com
Posted by: paul vico
from new jersey
Verified Purchase:Yes
Terrible, terrible, terrible! Compressor stopped working, control panel shut down and ice maker never worked right.
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear your experience with your 24.2 cu. ft. French Door Refrigerator. Please reach out to us for assistance in getting your fridge back in working condition. It would be our pleasure to assist! Please see our contact options here: https://www.lg.com/us/support/contact. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Worst buy ever
on June 18, 2023
Posted by: Emy D
The worst buy I have ever made. It makes a constant buzzing sound that is driving me crazy. We had reparators come to fix it but they couldn't find anything. They adjusted it so it's slightly better but as soon as we have to move the fridge to clean it comes back.
It should be illegal to charge this much for something that works so bad.
Never. LG. Again.
Quality
1
Features
1
Value
1
Response from lg.comBy Anthony211, VXI Austin, June 19, 2023
Hey there. Thank you for leaving us your review. We want to ensure that you are getting assisted in this matter and we would like to go through some troubleshooting steps. For us to do so, we need to switch to a platform that allows back and forth conversation. Please send us a PM on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ~Anthony
Written by a customer while visiting lg.com
Posted by: Anonymous
from Springfield OR
Verified Purchase:Yes
The compressor broke in our refrigerator. A new part was sent but I had to pay for the labor for it to be installed. Compressor keeps shutting off after a few minutes instead of holding temperature. Tech said it was another bad compressor. LG is willing to send another compressor but refuses to pay for the labor to reinstall a replacement part. Can't stand behind their product for 2 weeks!
Quality
1
Features
5
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 27, 2023
Hi, we regret to hear the difficulty you've had in getting your fridge repaired. Please feel free to contact us for further support. We'd be happy to assist in reaching a resolution.
Should you be inclined to, you're welcome to leave your feedback regarding your experience at the following link: https://www.lg.com/us/support/feedback. Moreover, the following link will provide you with more information about our contact options: https://www.lg.com/us/support/contact. ^Chris
Should you be inclined to, you're welcome to leave your feedback regarding your experience at the following link: https://www.lg.com/us/support/feedback. Moreover, the following link will provide you with more information about our contact options: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com
Posted by: Atrex21
from Buffalo Grove, IL
Verified Purchase:Yes
This unit replaced our 6 year-old LG fridge that went out while we were on vacation, ruining all of our food. We only purchased another LG because it was the only one available with the same size and features as before.
Unfortunately, the new fridge was almost $1000 more. The doors feel flimsier and the water dispenser doesn't have a grille like the old one did, so water gets all over the place.
Also, the other two LG appliances we purchased 6 years ago (Oven and Microwave) also broke previously. Not reliable at all.
Quality
2
Features
4
Value
2
Response from lg.comBy Jai., LG Social., June 28, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Customer Rating
1
Appeared to be a good product. But, it was terribl
on August 10, 2023
Posted by: Robert001
from Mission Viejo, ca
Verified Purchase:Yes
I bought this unit looking for a good product. This refrigeratorr has has many cooling problems with the freezer and frig. We had approximately 9 house calls to replace major sealed components to no avail. The unit was scrapped at my expense due to warranty clauses.
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 10, 2023
Hi, Robert! We're disheartened to learn that your refrigerator fell short of your expectations, and we're here to reassure you that our appliance development team uses feedback exactly like yours to see how we can improve in the kitchen, so thank you! If we can ever help with anything in the future, please don't hesitate to reach out with the link below. http://spr.ly/6420Pgd2e ^Ian
Written by a customer while visiting lg.com
Posted by: Anonymous
from Mansfield Ma
Verified Purchase:Yes
Products worked for 41/2 years then compressors died. It cheaper another but not LG
Quality
1
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, August 15, 2023
Hey there, Ken. We appreciate you bringing this issue to our attention. We understand the importance of having a working refrigerator for your day-to-day life. Sadly, this is not the case and we'd want to ensure that you get back on track. We would be pleased to investigate this further, but we must switch to a platform that allows back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony
Written by a customer while visiting lg.com