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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: UnhappyLGCustomer2017
Verified Purchase:Yes
Fridge is an absolute lemon. Compressor since 2017 has had to be replaced 4 times. Yes that is correct FOUR times. I really wish I could sink this fridge in the middle of the Atlantic ocean. Unfortunately since we live in a townhouse and dimensions are odd we have to keep it. I would not recommend anyone looking to buy LG appliances as they are total garbage.
Response from lg.comBy LG Customer Experience team, Customer Care, September 18, 2023
Hey there. We appreciate you leaving your honest review with regard to the 24.2 cu. ft. French Door Refrigerator. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony
Written by a customer while visiting lg.com
Posted by: UNHAPPY SINCE 2017
Verified Purchase:Yes
Fridge is an absolute lemon. Compressor since 2017 has had to be replaced 4 times. Yes that is correct FOUR times. I really wish I could sink this fridge in the middle of the Atlantic ocean. Unfortunately since we live in a townhouse and dimensions are odd we have to keep it. I would not recommend anyone looking to buy LG appliances as they are total garbage.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 27, 2023
Hey there. Thank you for leaving a review on your 24.2 cu. ft. French Door Refrigerator. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Lora H
from Texas
Verified Purchase:Yes
I have had this fridge for 7 years and the compressor went out. It will cost me as much to fix as replace it. I do not recommend this fridge. Should not go out in 7 years.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 27, 2023
Hey there. Thank you for leaving a review on your 24.2 cu. ft. French Door Refrigerator. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Kenneth B H
from New York
Verified Purchase:Yes
I bought this refrigerator almost six years ago, and the compressor died. It is junk.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 3, 2023
Hey there. We appreciate you time in leaving us a review on your 24.2 cu. ft. French Door Refrigerator. We understand how important it is to have a working refrigerator, and we'd be more than happy to look into this further. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: terrible1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought in 2017 and compressor went out in 2023 very dissatisfied and now very costly ! I wouldn’t even give a 1 star but that was lowest one to select! Not the best customer support either!
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 8, 2023
Hi, we realize how underwhelming it may feel when your refrigerator requires repairs and would like to offer you the support of our social media team. So that we can review your warranty and repair options, please reach out to us on Facebook or Twitter. Our handle is @LGUSSupport, and you're welcome to send us a private message with your phone number and refrigerator information (model and serial numbers). It would be our pleasure to assist! ^Chris
Written by a customer while visiting lg.com
Posted by: Me1063
from SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor has gone out. Freezer not freezing now.
Pros: Style/Design
Quality
3
Features
3
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Hi there! We're sorry to hear about the trouble you're experiencing with your freezer. We understand how frustrating it can be when appliances don't work as they should. Our team would be happy to assist you in resolving this issue, please send us a private message on Facebook or X at @LGUSSupport with your product information. We would be happy to look into this matter further and provide you with a solution.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Sherrard, Illinois
Verified Purchase:Yes
I bought this refrigerator a little over 5 years ago and have had nothing but problems with the ice machine in the door.?
Pros: Style/Design
Quality
1
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, November 5, 2023
We sincerely apologize for the inconvenience you have experienced with your LG 24.2 cu. ft. French Door Refrigerator's (LFXS24623S) craft ice maker/machine. We understand the importance of timely resolutions and appreciate your patience. Rest assured, we value your feedback and will work to improve our services. We would also like to make things right. To further assist you, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit or call 800-243-0000. We would be delighted.
Written by a customer while visiting lg.com
Posted by: JMRAY
from OREGON
Verified Purchase:Yes
after only being 6 years old the refridgerator went out on us. Lost a lot of food. The ice make began rusting only 3 years in.
Pros: Style/Design
Quality
1
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, November 15, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as they will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on social media using @LGUSSupport and include your contact information. Thank you ~Tanisha
Written by a customer while visiting lg.com