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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Todd55
Verified Purchase:Yes
Deserves 0 stars. I will never buy another lg product ever again..needs a compressor like all the others..
Quality
1
Features
4
Value
1
Response from lg.comBy LG, October 28, 2025
Hi, Todd. Thank you for sharing your experience with your LG Refrigerator. Your feedback about the compressor issue is important, especially as it relates to long-term performance expectations. For reference, you can explore LG refrigerator support and warranty information here: https://www.lg.com/us/support/products/refrigerators. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor replacement issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Maryp3045
from Vero Beach FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] ZERO stars!!! It died—I had to replace! This is/was my SECOND LG appliance—NEVER AGAIN!!!
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 27, 2023
Hello, Mary. We're truly sorry to hear about the issues you've encountered with your LG refrigerator, and we understand your frustration. Your feedback is important, and we apologize for any inconvenience caused.
To address your concerns and gather more details, please send us a private message via Facebook or X (Twitter) @LGUSSupport. Our team is committed to understanding the situation and working towards a resolution.
We appreciate you bringing this to our attention, and we want to ensure that we can assist you effectively. If you could provide the model number of your refrigerator and any additional details about your experience, it will help us in investigating the situation and improving our products and services.
Thank you for your understanding, and we look forward to the opportunity to assist you.
To address your concerns and gather more details, please send us a private message via Facebook or X (Twitter) @LGUSSupport. Our team is committed to understanding the situation and working towards a resolution.
We appreciate you bringing this to our attention, and we want to ensure that we can assist you effectively. If you could provide the model number of your refrigerator and any additional details about your experience, it will help us in investigating the situation and improving our products and services.
Thank you for your understanding, and we look forward to the opportunity to assist you.
Written by a customer while visiting lg.com
Posted by: bright165
Verified Purchase:Yes
Compressor went out and so did ice maker. Our LG oven has had tons of problems as well. I do not recommend any LG appliances.
Quality
3
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 4, 2023
Hey there! We'd like to get more information on what issues you have been having with your LG appliances. Please private message us on social media @LGUSSupport with your model, serial, and phone number. ^Gaby
Written by a customer while visiting lg.com
Posted by: Consumer woman
Verified Purchase:Yes
The worst refrigerator I have ever owned. Low quality.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 13, 2023
Hi there. We understand you're not satisfied with your experience with your LG fridge and would like to learn more. Feel free to let us know more details here: http://spr.ly/6424RPirp. We'd appreciate the submission as we rely on customer input to help us identify areas we can make improvements to. Should you need support, please reach out to us! We're available on social media at the handle @LGUSSupport. It'd be our pleasure to help! ^Chris
Written by a customer while visiting lg.com
Posted by: Maryp3045
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lousy appliance! Didn’t last 5 years!!! The dishwasher—also LG—lasted ONE year!! I’ll NEVER buy LG!!!! Not even worth ONE star!
Response from lg.comBy LG Customer Experience team, Customer Care, December 22, 2023
Hi Mary. Thank you for your review. We understand the need to have both of these appliances working. If you ever need any kind of assistance repairing anything LG please do reach out to our social media team so that we can loan an assist. @LGUSSUPPORT. - T
Written by a customer while visiting lg.com
Posted by: Lora 60
Verified Purchase:Yes
[This review was collected as part of a promotion.] Currently waiting for service on this been without a refrigerator for 3 weeks now the compressor has gone out right before Christmas evidently there is a problem with many lg refrigerators very disappointed
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 4, 2024
Hi there, We're responding to the issues and concerns regarding repair or waiting for replacement parts. We're concerned about the tremendous loss and inconvenience of this issue. We have a high volume of customers in need of parts and service technicians. We're working tirelessly to serve every valued customer with the service you deserve, with all of our available resources. We appreciate the patience it has taken to bear with us. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Matt1324
Verified Purchase:Yes
Love the fridge when it’s working. But have had too many issues requiring service. Getting service scheduled is another painstaking process to itself, on top of the food lost and inability to store food while you wait. Would not recommend
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 8, 2024
Hi there. We understand your previous support experience falls short of our quality standards. Should you need further assistance, we're available to help! Our social media support team is accessible on social media on Facebook and X. Feel free to send us a private message with your phone number and the model and serial numbers of your refrigerator. We'd be happy to offer our assistance! ^Chris
Written by a customer while visiting lg.com
Posted by: ccman
from VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] issues with ice machine and not cooling properly. Have extended warranty, issue still not fixed 2 months later. Fridge is only 2 years old
Pros: ease of use, Style/Design
Quality
1
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 22, 2024
Hi there, We understand that it can be frustrating when a product fails to meet your expectations, and we appreciate you taking the time to share your concerns. Your review is incredibly valuable to us, and it will help us make the necessary improvements to better serve our customers in the future. Thank you for your feedback. We're here if you need additional assistance in setting up a service request. ~Tanisha
Written by a customer while visiting lg.com