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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Marso
from N J
Verified Purchase:Yes
I bought this 2017 (7 years ago) since I bought it a lot of problems. Finally the fridge doesn’t cooling
Pros: Style/Design
Quality
2
Features
2
Value
3
Response from lg.comBy LG, June 10, 2024
Hi there. We appreciate you bringing this to our attention about the ongoing issues you've experienced with your LG Refrigerator (LMXS27626S) model over the years and the recent cooling problem. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Posted by: Poor service delivery
from Columbia, SC
Verified Purchase:Yes
The delivery guys would not hook up water line to new fridge, left it in the middle of kitchen, big dent in door and scratched , just unprofessional service!!!!!
Pros: Quality
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 31, 2024
Hey there, thank you for letting us know about your experience. We can't imagine dealing with a delivery like this! Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We want to look into this more with you. ~TammyJo
Written by a customer while visiting lg.com
Posted by: gem44
Verified Purchase:Yes
I purchased this refrigerator in 2017. I have had to repair it twice and it is still malfunctioning. I will not spend more money repairing a lemon. I will most likely replace this refrigerator with a new one of another brand. I also has several repair issues with my relatively new LG induction range. No more LG appliances for me!
Response from lg.comBy true, LG Digital Care Team, April 10, 2024
Hi there, We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Worst fridge
on March 22, 2024
Posted by: Frustrated10000000
[This review was collected as part of a promotion.] The absolute worst appliance. All the shelves cracked within a couple years. The design didn’t consider the width of the fridge and the shelves weren’t supported properly. Freezer is now not working after 5 years. I will never buy LG again
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey there. We want to ensure we get you loving your LG fridge back again. We would like to get your freezer back working. Here are some tips and tricks: http://spr.ly/6426wfDii. However, please private message us on social media @LGUSSupport with your contact information, model, and serial number. We would like to help you in any way that we can. ^David
Written by a customer while visiting lg.com
Posted by: Compressor defects
from IA
Verified Purchase:Yes
LG compressors are junk. Refrigerator lasted 7 years and according to many appliance retailers this is common.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 5, 2024
Hello there. Thank you for sharing your experience with us. We're sorry to learn that your LG LFXS24623D refrigerator lasted only seven years and that you've encountered issues with the compressor. We understand your frustration, especially given the feedback from appliance retailers. Your feedback is important, and we'd like to assist you further. Please send us a private message via Facebook or X (Twitter) @LGUSSupport, and our team will be more than happy to explore possible solutions and discuss your concerns. We appreciate your patience and the opportunity to address this issue. ^Sam
Written by a customer while visiting lg.com
Customer Rating
3
Lg fridge
on June 18, 2024
Posted by: Neka0429
from Syracuse ny
[This review was collected as part of a promotion.] Nice while it worked. Too short a life span for what it cost. I should not have to be replacing a fridge after only 5-5 years yet here we are. Last LG you will see in my kitchen
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy LG, June 19, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LFXS24623D fridge didn't meet your expectations in terms of its lifespan. I can imagine how frustrating it must be to have to replace a major appliance like a refrigerator after only 5-5 years, especially considering the investment you made.
I want to acknowledge that you had a good experience with the fridge while it was working, and I appreciate the positive feedback. However, I understand that it's unacceptable to have to replace an appliance so soon.
I'd like to offer my sincerest apologies for the disappointing performance of your LG fridge. I know that our brand promises a certain level of quality and reliability, and we fell short of those standards in your case. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge that you had a good experience with the fridge while it was working, and I appreciate the positive feedback. However, I understand that it's unacceptable to have to replace an appliance so soon.
I'd like to offer my sincerest apologies for the disappointing performance of your LG fridge. I know that our brand promises a certain level of quality and reliability, and we fell short of those standards in your case. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
3
Could be better if compressor was not so poor
on June 29, 2024
Posted by: Corvos
It is a very good size fridge and great compact ice maker. However, the compressor is of poor quality. LG needs to give a 10 year warranty on it. My 5 year warranty is up soon, so I will be looking for a replacement fridge.
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I'm so glad to hear that you're enjoying the size and compact ice maker of your LG LFXS24623S fridge! It's great to know that these features have been meeting your needs.
I'm sorry to hear, however, that you've been experiencing issues with the compressor. I can imagine how frustrating it must be to deal with a faulty component, especially when it comes to a critical part like the compressor.
I completely understand your sentiment that a 10-year warranty would be beneficial for the compressor. We take quality and reliability very seriously at LG, and I appreciate your feedback. I'll make sure to pass on your suggestion to our product development team. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I'm sorry to hear, however, that you've been experiencing issues with the compressor. I can imagine how frustrating it must be to deal with a faulty component, especially when it comes to a critical part like the compressor.
I completely understand your sentiment that a 10-year warranty would be beneficial for the compressor. We take quality and reliability very seriously at LG, and I appreciate your feedback. I'll make sure to pass on your suggestion to our product development team. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Freezer not freezing and ice maker not making ice.
on July 14, 2024
Posted by: jason1982
from FLUSHING, NY
[This review was collected as part of a promotion.] I bought this in 2014 less than 10 years, the freezer not freezing and ice maker not making ice since 2 - 3 year ago.
After I reset it and come back to work, but the same issue happened so many times. 2 weeks ago same issue happened again, I reset it and back to work but 1 week later stop working.
After I reset it and come back to work, but the same issue happened so many times. 2 weeks ago same issue happened again, I reset it and back to work but 1 week later stop working.
Pros: Quality
Quality
1
Features
3
Value
1
Response from lg.comBy LG, July 15, 2024
Hi, Jason. Thank you for sharing your experience with your LG Refrigerator (LFXS24623S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com