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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Don’t ever buy LG
on October 1, 2024
Posted by: LG products stink
from Henderson
[This review was collected as part of a promotion.] LG products suck
I have one that is new not working great.
Another 3.5 years old that compressor is dead which also may not work with mother board could be toasted
I have one that is new not working great.
Another 3.5 years old that compressor is dead which also may not work with mother board could be toasted
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, October 3, 2024
Hey there! We understand how important it is to have a reliable refrigerator in your daily life. That's why all our fridges come with an incredible 5-year warranty for the sealed system and an amazing 10-year warranty for the compressor part. Is your French Door Refrigerator currently being repaired? If not, we'd be more than happy to assist! Just send us a private message on social media at @LGUSSupport with your serial number and personal info, and once we have that, we can get a dedicated team on it to explore your options. We're here to help!~Ivy
Written by a customer while visiting lg.com
Customer Rating
3
Compressor malfunction
on October 26, 2024
Posted by: Roberta A
The refrigerator is only 6 years old. I should not have had problem with a compressor. Very disappointed
Response from lg.comBy true, LG Digital Care Team, October 28, 2024
Hey there, Roberta! We appreciate you letting us know about the compressor for your LG refrigerator and want to help you get it up and running again. This link (http://spr.ly/6425SG2tD) can help provide troubleshooting for your fridge to remain cool. So we can make sure everything is working at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, and the troubleshooting you've tried, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Just Junk
on May 15, 2025
Posted by: ItsDefintelyYou
I bought this in 2017. The compressor died in 2022. The ice maker died in 2023. The water stopped working in 2024. Today it started to buzz and has a weird chemical/metallic smell on all the food in the refrigerator and freezer. I paid 25% more for this model so it would fit in a smaller space. It has been the worst refrigerator I have ever own. Honestly you should be ashamed of how poor a product this.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team - Diego, May 18, 2025
Hello! We're here to assist you and would like the opportunity to investigate this matter and explore the options to restore your refrigerator to working condition. Send us a private message on social media @LGUSSupport with your refrigerator's model number? We would like to collect some additional information and determine what solutions may be available to help. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
4
Perfect for narrower refrigerator space
on July 12, 2015
Posted by: EVGMB
from Manhattan Beach, CA
I previously owned a 35 3/4" wide refrigerator -- but found out during my remodel that more width is now required for the same width refrigerator. (I have a solid wall to the right of my refrigerator space which extends longer than refrigerator depth). I reluctantly switched from a 35 3/4" GE Profile side by side to this LG 33 1/2" French Door model. The adjustment is easier than I thought. The dimensions actually look better in my kitchen. It's taking some time getting used to the bottom freezer - because I'm not used to stacking items, I'm used to having them distributed on shelves so I can see everything. I have 'areas' for different kinds of food -- frozen veggies, breakfast items, meat, ice cream to try prevent everything getting thrown in -- and therefore harder to find. I use the bin meant for ice for storage -- the dispenser in the refrigerator door is enough for us. If I have a party, I'll just buy a couple of bags of ice. Fruit and vegetable drawers keep those items fresh and I do like the drawer that runs the width of the refrigerator (I use it for deli). One downside is that the bins on the right door, as delivered, don't really hold a wine bottle's height. I had to move one of the gallon bottle bins to the lowest possible setting to hold a gallon milk bottle height. For the wine, I slid the split shelf back. This means the small shelf below gallon bottle shelf is almost inaccessible -- but I found a couple of items I could fit in there and still reach. The bins on the left door (where the ice bin is) are shallower than the ones on the right. Salad dressing, barbecue sauce and similar items fit there I don't buy beverages in cans, which is the stated purpose of the bottom left shelf, but I found other items it works well for. Sometimes I have to resettle the bins on the right door due to 'rattling' noises, although I thought I had them settled in before. Interior lighting is very good. One other comment -- I've owned the frig since late May and the hinge on the right door is starting to squeak. I guess that means a phone call for warranty repair. Shelves and drawers on other manufacturer's products felt flimsy but not on this LG. And I like the hinged handle on the bottom freezer for opening. Stainless steel is staying fingerprint proof (I use Cerama Bryte Stainless Steel cleaner and a soft cloth).
Pros: Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
I love the French Doors and the two freezers
on October 4, 2014
Posted by: KimE12
from Florissant, MO, USA
I have had my new LG french door refridgerator for less than two months and I am already wondering.... How did I survive without it?
The easy access is priceless, as well as my ability to see everything inside!
Having two freezer drawers is excellent as well. I no longer have to move items around to get to the one I want.
Thank you, LG..... I am a satisfied customer..and will definitely purchase other LG products.
Kim E.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
DO YOU EVEN HAVE A WARRANTY
on December 21, 2017
Posted by: Maxfab
from Florida
We purchased this French door refrigerator in September 2017, and the icemake did not work as soon as we received. We immediately put a warranty request in and as of December 21, it is still not fixed. The refrigerator repair company they send out came here just before Thanksgiving , said he needed to order a part, and has not been back since, even after several phone calls!! I like the product, but a product is only as good as the company standing behind it.... and LG DOES NOT..... what does that say for the product in the end..... THUMBS DOWN!!!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 21, 2017
This is the last thing we expect to hear Maxfab. We would love to look into this repair and see what is going on. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Ice Maker breaks in 6 months
on January 5, 2017
Posted by: PeggyF
from Dallas, TX, United States
[This review was collected as part of a promotion.] My ice maker broke and it was nice it was under warranty but the tech who fixed said all his calls on this refrigerator are for the same issue. So now my concern is that it will keep breaking and I will have to start paying to fix.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
4
Love the space, hate the water dispenser
on September 18, 2015
Posted by: Boss5724
A lot of room in both the refridgerator and freezer. The only thing I do not like is the water/ice dispenser. When you place your glass against the water dispenser, it is curved so that the glass slips off to either side. It is also confusing to guests that have not used it before
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com