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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice maker died after a year and a half
on July 25, 2016
Posted by: Dan wont buy lg again
[This review was collected as part of a promotion.] Ice maker died after less than 2 years!!!!!!!!!!!!!!!
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Had to have repair within first week1
on July 28, 2016
Posted by: JPM46383
from Indiana
[This review was collected as part of a promotion.] Condensation on outside of door...... found to have void in insulation ....
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Handle with gloved hands
on August 29, 2016
Posted by: Woodymxtlplx
from Tucson, AZ, United States
[This review was collected as part of a promotion.] Bought this a week ago. It will not hold the proper temp in the refrigerator. I put in a thermometer and the temp varies from 33 -50 degrees. Milk that has 10 days before expiration is starting to sour already. Hoping for a good repairperson.
Just looking at the unit will smudge the stainless finish. I have hung a towel on the door so I can wipe the exterior every time I touch it.
Just looking at the unit will smudge the stainless finish. I have hung a towel on the door so I can wipe the exterior every time I touch it.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Complete buyers remorse
on December 17, 2019
Posted by: Nails12335
from Washington
I’ve only had my fridge 2 yrs and the compressor has gone out twice. I don’t believe that I would buy an LG refrigerator ever again. I’m very disappointed because I have a washer and dryer that I like very much.
No, I would not recommend this to a friend.
Quality
1
Features
1
Response from lg.comBy Chris, Customer Service, December 17, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: TM124
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was great till it went out after 5 years. No one will work on it. Learned a hard lesson.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ally Z
from Tracy, CA
Verified Purchase:Yes
Very bad quality. On the 4th year of having the refrigerator, the compressor stopped working. 2 yrs later it stopped working again and this time I have to pay for labor because it’s out of warranty. They won’t reimburse me. Very disappointing
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 4, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: amnatt
from Central NJ
Verified Purchase:Yes
I purchased this LG refrigerator in November 2016. On July 3, 2023 the compressor died. I expect a refrigerator to last longer than 6 1/2 years. LG comes highly recommended by Consumer Reports but I don't think I will rely on that in the future.
Pros: Style/Design
Quality
1
Features
3
Value
2
Response from lg.comBy Rita, Social/LG, July 26, 2023
Thank you for sharing your feedback with us in regards to your LG 24.2 cu. ft. French Door Refrigerator. We are delighted to know that it was operational at the beginning, but we understand your disappointment when it encountered issues just six years after purchase. We want to assure you that we take customer satisfaction seriously. To address this matter promptly, we recommend reaching out to the LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and including your case and repair number. We will take it from there! ~ Rita
Written by a customer while visiting lg.com
Customer Rating
5
Totally pleased with this product and its features
on October 13, 2014
Posted by: GreenMansions
from Portland, MI
So much room, great lighting, easy to see all that is inside. Had to retrain a bit but now pretty comfortable. Energy saving and the door in a door feature is very convenient.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com