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Customer Reviews Collected from lg.com |
LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,680 reviews
5 Stars
889
4 Stars
336
3 Stars
117
2 Stars
98
1 Star
240
80%of customers recommend this product.
(
1,042 out of
1,308)
Customer Reviews for LG - 24.2 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Bad compressors
on May 28, 2019
Posted by: PJ52
from Tx
[This review was collected as part of a promotion.] We bought this refrigerator August 2016. The compressor failed August of 2018 while we had overnight guests and food that spoiled. The compressor was replaced. We had the 3 year extended protection plan through Lowe’s. Now May of 2019, Memorial Day, the refrigerator has stopped again, The repairman was here for 10 minutes to tell us he doesn’t carry the parts. Our extended plan is expired in August of this year. I don’t feel we can trust this refrigerator. Do we dare not leave our home for vacation, or dare to plan for a holiday or have guests that require refrigerated food. Why should we have to pay for extended plans because this refrigerator fails frequently? (As noted in other reviews). This is our second LG appliance that has failed. We had to replace a new washing machine within months as it destroyed our clothing. ( it tore holes in fabric) and would only fill to 4 inches of water.
My advice... do your research, buy American trusted brands
My advice... do your research, buy American trusted brands
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 28, 2019
We are sorry this has been your experience with your refrigerator. We are extending our 5 Years on the Sealed System (Parts & Labor), 5 Years on the Compressor (Parts & Labor), 6-10 Years on Linear Compressor (Parts Only) warranty to you. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
2.5 years in and it stops cooling
on May 29, 2019
Posted by: adrienne322
from Cincinnati, OH
[This review was collected as part of a promotion.] The positive reviews must be from people who have not had it for very long. It was fine for 2.5 years, until it randomly stopped cooling and stopped making ice since it is no longer cold enough to do this. Finding someone to repair this has a been a nightmare. No one works on LG appliances. Also, I'm angry that after spending so much money on this, we already have an expensive repair. Find another brand. I was misled thinking that since my LG tvs work well, that a fridge would too, but not the case.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 29, 2019
Sorry to see that your refrigerator isn't cooling after 2 years! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Annoyingly Frequent Compressor Noise
on May 31, 2019
Posted by: rleekc
from san francisco, ca
[This review was collected as part of a promotion.] Around 90% of the time the compressor is on and making an annoying humming noise. In the rare moments, it is quiet and off. I called LG to fix it, they replaced the compressor and it is still making the noise. They eventually said that this is a normal operating noise. Its the most annoying noise ever. Cheaper refrigerators don't even have this type of noise. I would not recommend this fridge.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 31, 2019
We apologize you have had trouble out of your refrigerator. Some noises are normal operation. For information regarding this please refer to http://www.lg.com/us/support/product-help/CT10000021-20150292153479-other-noise We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: JRic
from Houston
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loving it! Great space, love the sliding shelf...would definitely recommend this fridge to ANYONE!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Completely stopped working in 3 yrs
on September 24, 2019
Posted by: KolevB
from Seffner, FL
I he ice making stopped working within 3weeks of purchase and then the entire thing stopped cooling at year 3. DO NOT BUY!
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 24, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: JSF13
from New York, NY
Verified Purchase:Yes
It’s been less than a year and the ice maker stopped working. I had to have the ice maker replaced. The digital screen also does not work. To set freezer temperature it skips over degrees now. I was told they need to replace the front screen as well. Waiting for that to happen. This shouldn’t happen within a year of purchasing such an expensive refrigerator!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, October 11, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst ever
on October 11, 2019
Posted by: Noga
from Orlando
[This review was collected as part of a promotion.] Not happy at all the freezer stopped working and so expensive to fix
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, October 11, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
So Disappointed
on October 30, 2019
Posted by: TravelMama721
from Nashville, TN
I bought this fridge to go in my home August 2016.... 3 years to the week of compressor goes out.... Here I am today less than 60 days later.... compressor is gone out AGAIN!!! Over $300 worth of food ruined and nothing that I can fo about it besides take off work AGAIN for the compressor to be replaced AGAIN... I don't understand because it's a basic fridge, no bells, no whistles...NOTHING! I will NEVER purchase another LG product again in life.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, October 31, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com