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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
Beautiful and efficient
on September 8, 2015
Posted by: agilebulletdodger
from Dallas, TX, United States
Excellent design, well made and very stylish. We needed the extra room and also wanted a freezer section that provided easy access to foods without having to dig through it to find what we needed. After 2 months of use, we're very happy with our decision and our sales rep was very informative so we received a lot of information not only on line but also directly from our sales rep that helped answer a lot of questions. Very pleased.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY
on April 20, 2017
Posted by: RR47
from Greenwich, CT, United States
[This review was collected as part of a promotion.] Within 13 months of purchase the power board died. Fortunately, I had the extended warranty and due to the fact that the power board was on back order the store gave me a brand new one instead. The new refrigerator is now 8 months old and the compressor is dead. 2 nonfunctional units in 2 years.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY THIS. READ REVIEWS HERE. THEY ARE TRUE
on April 21, 2017
Posted by: LG SUCK 1
from NY NY
[This review was collected as part of a promotion.] purchased my unit February of 2015 within the 4 months until was building out ice in the refrigerator and fortunately for the warranty they came out and fixed it by replacing the computer and the vent system. Now 2 year later it broke again no cold in the freezer or in the refrigerator and all the food spoiled, water leaked all over the floor. Looking to get it fixed again but would not buy LG again and suggest you not buy it as well.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Water and ice maker
on August 23, 2017
Posted by: Kathy S
from New Jersey, United States
[This review was collected as part of a promotion.] This refrigerator is awful. Ice gets stuck. This morning we came downstairs and the water was coming out of the water supply for no reason. It flooded our kitchen and dripped into the basement ruining one of our computer monitors.
No, I would not recommend this to a friend.
Written by a customer while visiting lg.com
Customer Rating
1
Nothing but a headache
on September 22, 2017
Posted by: seigafo
from Princeville, HI, United States
I bought this less than two years ago and had nothing but trouble with cooling fans and icing up . Have had repair people 4 times and again another error code showed up this week (9/22/17).
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Failed parts
on November 4, 2017
Posted by: Bob B2
from Charlotte, NC, United States
[This review was collected as part of a promotion.] Bought this 2.5 years ago and I am now calling for service for the third time. Refrigerator defrost fan and freezer defrost fan and control panel have been replaced and god knows what else with this third service call. Do not buy this refrigerator as it it is plagued by part failures.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, November 21, 2017
This is far from what we expect in regards to the performance of our refrigerator. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Linear Compressor went bad, hard to repair
on August 29, 2018
Posted by: BrandoninUT
from Utah
The linear compressor went out on this product about 2 1/2 years after purchase. The local authorized repair shops are either not setting up more appointments or are booking out 2 1/2 weeks for service calls due to all of the linear compressors that are failing.
LG should provide customers a better warranty on this product and should stop selling products that contain parts that have a high rate of failure and a high cost to fix!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Amber, Customer Service, August 30, 2018
We apologize you are having issue with your unit. So that we are able to gain more insight and research what assistance may be available to you, we request that you reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy!
on March 10, 2019
Posted by: Cheap parts
from Texaa
$3500 3.7 years old, compressor out and we cannot get parts for over a month!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy EJ, Social Media, March 11, 2019
Hi, thank you for reaching out. I hate to hear you are having these issues with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com