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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Compressor issue
on December 18, 2018
Posted by: Teresa313443
from Gilbertsville, PA
Bought brand new and after 2 years the compressor went! When the repair man came out he said they’ve been fixing a ton of these over and over!! Too much money spent on this to have an issue so new, will never buy LG again!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy CS, Social Media , December 19, 2018
That's terrible to know you've experienced an unexpected occurrence with your refrigerator. I understand the frustration this has caused especially after having the unit for 2 yrs. Wow! If you're in need of support or assistance reach out to us via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. Thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
5
Mike 16
on January 19, 2019
Posted by: Banni
from Welland ont canada
[This review was collected as part of a promotion.] I bought the fridge a month ago and we love this product we got them all
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Hjohnson1
from Anderdon
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my refrigerator. The thing do not like you can see fingerprints.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Quit in 3 years
on February 10, 2019
Posted by: james1243
from Dallas
For what I spent I should have a fridge that last forever. My old fridge lasted over 20 years and was still working when I "upgraded" to this one. Went totaly out right after the extended warenty. Would not buy again. I could have bought two of my other fridges for the cost of this one.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy AB, Social Media , February 12, 2019
Hi James and thank you for bringing this to our attention so we can help. I can understand how frustrating it would be to have invested in a refrigerator 3 years ago and to be having issues with it. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Posted by: Frannysp
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this couple of months ago and it's a great one..love all the extra space.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Joe Braz
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have been utilizing refrigerator for 1 1/2 months and find that it is so much easier to use. No more having freezer items falling out like they did in our old unit. Space saving ice making and water is a big plus and tremendous improvement over our prior refrigerator. Shelving is ample, flexible with superior lighting thanks to the LED’s. The fine finish really accents our kitchen.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed twice in 3.5 years
on May 23, 2019
Posted by: Poor Fridge
from Michigan
This is a terrible product. It is typical LG. The compressor failed when it was only 2.5 years. It was replaced, and it failed again one year later. I will never buy LG. Our dishwasher has many issues a well. Their service is also bad.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, May 24, 2019
We hate to see that you've had multiple cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Refrigerator
on June 6, 2019
Posted by: CC0526
from Linn Valley Kansas
I bought 3.5 years ago and the compressor went out a month ago. Has been a nightmare to get fixed under the warranty. They set appointment for 8 hour window then cancel. Do not buy a LG refrigerator with a linear compressor, many friends with negative experience too.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, June 6, 2019
We hate to see that you've had cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com