 |
Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Love most features, but way too unreliable.
on June 20, 2019
Posted by: Xena_mom
from Lansdowne, VA
I bought one in SC. It broke with 2 years. Bought one in VA and that has now leaked refrigerant all over, cooking my food, in only 2.5 years. Over a week and the repair guy still has not put in an appearance.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy Chris, Customer Service, June 20, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Anonymous
from Marysville, WA
Verified Purchase:Yes
I loved this refrigerator for about 6 months. The first problem was the ice maker, if I didn't
use it regularly it would freeze. I worked out of town so I couldnt use it every day so I was constantly trying to figure out a way around the issue.
The freezer would not freeze the food at times. Not sure why.
The food in the bottom drawer of the refrigerator would freeze so I quit using it. When the door would not shut I pulled the empty drawer out and ice had built up everywhere. I did the recommended hair dryer melt and it was good for awhile.
A couple of months ago it just quit cooling all together. Refrigeratot and freezer.
use it regularly it would freeze. I worked out of town so I couldnt use it every day so I was constantly trying to figure out a way around the issue.
The freezer would not freeze the food at times. Not sure why.
The food in the bottom drawer of the refrigerator would freeze so I quit using it. When the door would not shut I pulled the empty drawer out and ice had built up everywhere. I did the recommended hair dryer melt and it was good for awhile.
A couple of months ago it just quit cooling all together. Refrigeratot and freezer.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 8, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're needing it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
5
LOVE LOVE LOVE
on July 8, 2019
Posted by: m323
from California
Love this refrigerator! Has so much space for a counter-depth refrigerator. Adjustable shelves, so much room in freezer with drawers to organize items.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ramakrishna
from Atlanta,GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am giving only 3 stars because the previous LG refrigerator had large Vegetable bins , this one has twisted vegetable bin and will hold less than previous ones . STill need time to review this one . Good thing is it has two compressors , so less load on each compressor
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Love the wifi
on October 22, 2019
Posted by: Jlee08
from Round Rock, TX
I bought this 6 months ago. Love the bottom freezer. 1 big drawer opposed to 2 -so much room
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Rossco11
from Washington, DC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy with the refrigerator, size is great with all the compartments and organizing capability.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Questionable quality but great LG service
on November 14, 2019
Posted by: TDNV
from southern, Nevada
After one month, the motherboard failed and had to be replaced. After four years the compressors failed (just after the extended warranty expired). My neighbors had an identical product, theirs failed with in 5 years. The LG repair service provided was excellent and very responsive.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy Chris, Customer Service, November 14, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. If you are still experiencing issues, we'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Replaced main control
on November 16, 2019
Posted by: Mike07
from Oklahoma City
My LG refrigerator was working fine until this week star dropping a lot ice and noise and stop working after 10 hour. The appliance repair technician replaced main control and working Ok for 1 day next day stop working.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com