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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: Secuz123
from New Milford, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Large size provides plenty of room during the holidays! Love the layout!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: FrankT
from Charlotte, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have now owned this refrigerator for just about 4 years and went it works, we love it!
Right after the first year we had a problem with the water line that feeds the ice maker in the door. As a result, LG sent us a new door but forgot to send the ice maker so we were without an icemaker and new door for about 3 weeks. They repaired that for free. Next we had to have the compressor replaced right before Thanksgiving. The compressor failure was a know problem so once again, LG paid in full for the repair but we were without the fridge for a full 3 weeks and lost a bunch of food that was in the unit when it failed. They promised to send me a check for the loses but I'm still waiting.
Right after the first year we had a problem with the water line that feeds the ice maker in the door. As a result, LG sent us a new door but forgot to send the ice maker so we were without an icemaker and new door for about 3 weeks. They repaired that for free. Next we had to have the compressor replaced right before Thanksgiving. The compressor failure was a know problem so once again, LG paid in full for the repair but we were without the fridge for a full 3 weeks and lost a bunch of food that was in the unit when it failed. They promised to send me a check for the loses but I'm still waiting.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Great Fridge...But issues WAY too often!
on February 10, 2020
Posted by: ErinBurk
from Oregon
[This review was collected as part of a promotion.] We bought this fridge almost 4 years ago and have had compressor issues at least once a year, losing a full fridge and freezer of food each time. LG repair came out the first time and confirmed this model has issues and not much can be done. We now have to plan ahead to do a full 24 hour defrost every 6 months to stay ahead of it, otherwise it will catch us off guard. I wish it worked better, we'll have to replace it soon to save our sanity!
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Chris, Customer Service, February 10, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Stopped cooling for the second time in five years
on February 18, 2020
Posted by: Greg32656
from Oklahoma
Purchased 4/19/15. Main board went out and it built up a giant ice dam. It took two days to thaw. Had to toss almost everything.
Yesterday, it stopped cooling again, and makes a weird grunting sound. We had to toss everything again. Repair guy the first time said LG shipped these units with bad electronic boards and they have had lots of repair calls.
We have no idea what caused this latest failure.
LG will never be on my list for a refrigerator again.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, February 18, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: jd3695
from Oklahoma City
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the refrigerator but ice maker has never worked, they have been to the house 3 times to repair it and replace it and still no ice.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
4
Response from lg.comBy Chris, Customer Service, February 28, 2020
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
DEFROSTING: Pain in the neck
on March 7, 2020
Posted by: Beepa1942
from DeWitt, MI
[This review was collected as part of a promotion.] We brought this refrigerator 5 years ago and love it for it's many features. The "frost-free
feature is not one of the features we appreciate because we must, every three months, empty the frig, unplug the power and spend four hours or so defrosting the lower back panel which becomes solid with ice.
feature is not one of the features we appreciate because we must, every three months, empty the frig, unplug the power and spend four hours or so defrosting the lower back panel which becomes solid with ice.
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on March 12, 2020
Posted by: Jtoth7824
from Chalfont, PA
Bought this fridge on 7/6/2018. Jan 6, 2020 it stopped freezing/cooling food. Unplugged it for a few minutes. Plugged it back in and it started working again. Fast forward to March 11, 2020. It stopped freezing/cooling again. This time that trick doesn't work. Food is thawing out fridge contents spoiling. Submitted claim through extended warranty and appt date is over a week away. This is unacceptable. Contacted LG directly through chat. They claim there is only a partial warranty (parts only) on sealed system. However, website shows 5 years parts & labor on sealed system for this model of fridge. At wits end
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, March 12, 2020
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working
on March 22, 2020
Posted by: Alice hudson
from Babylon, ny
[This review was collected as part of a promotion.] Frig is 3 years old and stopped working. Faulty compressor.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com