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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: Agthatsme
from Clovis, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this refrigerator because we liked the water spout on the door, but almost everything about it has been unreliable. In 5 years it has stopped cooling twice, the fan makes an incredibly loud ticking noise, and the ice has built up everywhere in the fridge. LG fixed once but the hassle is not worth it.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Suzwagner
from Pittsburgh, pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about 4yrs ago and have had nothing but problems from day 1 and this wasn't a cheap refrigerator either I know that I'll probably have to replace this refrigerator and since I did not get the extended warranty (because I was talked out of it) I know it will NOT be an LG product.
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: randy10
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice fridge, until the compressor went out. Up til then it was great.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Bunny06
from Salem, Ohio
Verified Purchase:Yes
I bought this for our new house and I couldn’t be happier! It’s roomy and I love the ice/water feature on the door!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
THIS PRODUCT IS WHY I BOUGHT LG APPLIANCES
on May 14, 2021
Posted by: ALM1
from Sonora, KY!1
[This review was collected as part of a promotion.] This is why I bought all LG products for my newly built home. The main reason was the ice maker is inside the door so you do not see it and it does not take up all your freezer space. I LOVE that feature. I saw that and then started looking at the other matching appliances. I knew I had to have that refrigerator though.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cojan
from Denver
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1) The compressor went out in less than 3 years.
2) The water dispenser area is a design disaster. There is no depth to place a large glass, let alone a coffee carafe, and when dispensing water in anything with a shallow depth (e.g., Dog water bowl), the water sprays everywhere,
3) The plastic ledge, visible when both refrigerator doors are open, cannot withstand the drop in of even a medium-sized plastic jar of peanut butter. It cracked easily.
4) the pull out drawers of the freezer do not flex at all. I had to replace the metal bracket on the crisper drawer, and it still doesn't retract and pull out easily.
2) The water dispenser area is a design disaster. There is no depth to place a large glass, let alone a coffee carafe, and when dispensing water in anything with a shallow depth (e.g., Dog water bowl), the water sprays everywhere,
3) The plastic ledge, visible when both refrigerator doors are open, cannot withstand the drop in of even a medium-sized plastic jar of peanut butter. It cracked easily.
4) the pull out drawers of the freezer do not flex at all. I had to replace the metal bracket on the crisper drawer, and it still doesn't retract and pull out easily.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Beachbum3
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the functions and the looks of my LG, however they DONT last. This is my second one... BACK TO USA MADE.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: ABCME
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love this fridge so much! Its features are amazing, such as pull-out drawers, lots of shelve space which is adjustable, lots of door side compartments, and a really big freezer! My only problem is that after 5 years it has broken, but it looks like it is able to be fixed.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com