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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: HEATER061307
from Riverside, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife fell in love with this fridge when she saw it at the store. Great look and functionality!
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MJdi
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] After five years having to buy a new refrigerator as the repair would cost almost as much as as a new one.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: d247
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought in 2015 and have had to have service on it anually to defrost coil. Then just recently , May 2021 , the compressor and evaporator failed. LG was kind enough to repair it for free but no telling how long it will last at this point.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kktrich
from Dayton,ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 5 years ago... so far worked fine.
Only problem is compressor went wrong too early.
Only problem is compressor went wrong too early.
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Greatchef
from Mechanicsburg, pa
Verified Purchase:Yes
The cooling unit in my refrigerator failed 2x. I submitted information as part of the class action law suit and LG refused to reimburse
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bill in Annapolis
from Annapolis, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] No problems and then refrigerator stopped working.
We were worried as we opted out of extended warranty and fridge was beyond 12 months old.
No matter, they replaced compressor without charge.
We were worried as we opted out of extended warranty and fridge was beyond 12 months old.
No matter, they replaced compressor without charge.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Papajupa
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 5 yrs +, Refrigerator - Bad compressor .
Very satisfied that repairs were made free of charge, restores my faith in LG
Very satisfied that repairs were made free of charge, restores my faith in LG
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GEProfile
from NC
Verified Purchase:Yes
We loved the size, the options and other features. We were not happy with it failing in less than 18 months of service. Had quite few service trips and new compressors, evaporators, coils and even control board flash upgrades and then replacement. After waiting 6 mths to get it working again we bought another maker...
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com