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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: GEProfile
from NC
Verified Purchase:Yes
We loved the size, the options and other features. We were not happy with it failing in less than 18 months of service. Had quite few service trips and new compressors, evaporators, coils and even control board flash upgrades and then replacement. After waiting 6 mths to get it working again we bought another maker...
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MJCH
from Carmel, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great purchase; only reason for 4 stars is that the ice maker and water stream are not intuitive. I have had several guests think they were getting water where the ice comes out.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Lindaloo
from Helena mt
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fixed 4 times totally broke in 7 yrs bad freezer ices up
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jalarcon
from Stamford, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love this fridge. It’s modern and spacious. We love how the ice machine is compact and hidden.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Willis02
from Rosedale, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great size and easy to clean and arrange. I move into a house with this product. It had universal parts added.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Clearly Compressor problems!
on August 10, 2021
Posted by: MDR11
from Oregon
Bought this refrigerator 5 years ago... Like many of these recent reviews my compressor has just died. Lost all my food and now trying to find my receipt for repair but I'm questioning if that is even worth it by these other reviewers and chronic problems. LG needs to stand by their product and something is clearly wrong that around 5 years (like clockwork) compressors fail. Reading all these same problems in the reviews is very disappointing.
No, I would not recommend this to a friend.
Quality
1
Features
4
Response from lg.comBy ^DLI, LGE Social Media, August 11, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great Fridge! Spacious and very nice llok for the
on August 16, 2021
Posted by: Jeff010
from Sparks, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is great. Perfect layout and plenty of freezer storage.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Good refridgerator, but com pressor died
on September 7, 2021
Posted by: JamesGerard1964
from Westchester NY
[This review was collected as part of a promotion.] I bought this fridge back in October of 2015 and it was solid. Everything was good, it was a good size, kept everything cold. But out of the blue everything started leaking and we lost a lot of food because the compressor died after only 5 years of use.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com