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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
The Worst
on September 13, 2021
Posted by: TGarrett
from Beach haven NJ
Had this refrigerator 4 years and within the 4yrs we have had the compressor replaced twice and now the refrigerator is not cooling again and the ice maker is not working. I cannot even think about purchasing another LG appliance. LG knew they had issues with their compressors and should have replaced all these refrigerators to make good on their product but that never happened. Not even going to discuss how much $ we lost in food. At this point we will be purchasing another brand refrigerator. Think twice when you think about LG. They do not back their product. What a complete waste of money!
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jaxpk
from Long Island NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this refrigerator for a couple of years now and we are very happy with our purchase. Great features, great quality and a super look all sum up this appliance.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Bad compressor
on October 2, 2021
Posted by: Jmdmp
from Washington D.C.
After 5 years our compressor died. When the refrigerator worked it was great. I could not get someone to repair it and was forced to purchase a new refrigerator, another make. I am disappointed, especially when My research showed that LG knows that the compressors go bad.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mpete27
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge works as expected. Seems to be efficient and looks great! However the compressor went out in less than 5 years. It’s a known issue. The warranty was nice. Hopeful the replacement compressor lasts longer!
Pros: Style/Design
Quality
3
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: 12bucklemyshoe
from Chicago
Verified Purchase:Yes
Within a year of purchase, it started making noise. A fan was rubbing on something. Fortunately it was still under warranty. LG said that that freezer panel wasn't insulated enough, so they would have to replace the panel with one that had more insulation. After several months, they eventually fixed it. Fine. Question though. Why sell me a product with a known problem? Pretty big hassle and it was faulty when it was shipped! More problems in a bit. The fridge and freezer are BIG, well lit and easy to access. I love the lay out and the size. Lighting is bright. Exterior looks nice, but is very easy to dent. Back to problems... Condensation builds up on the bar between the French doors and drips onto the top of the freezer door and eventually to the floor. I wipe it down everyday in the summer and mildew still builds up on the gaskets. Ice maker and water dispenser (in the door) spills water from the ice tray, leaks down the chamber and freezes. Ice builds up and some of it melts, which adds to the condensation problem. I can't leave the ice maker on for extended periods because of this. Take away the problems and this is a fantastic refrigerator. With them, I have suggest another brand.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Good Customer Service Refrigerator Not so good
on October 12, 2021
Posted by: fortnox
from Texas
Verified Purchase:Yes
Since I bought this refrigerator, I have had to call for repairs 4 times. Three times during the first year and once again this year. This time they replaced everything in the unit. Now its working better than it ever has. Dont know if I got a lemon or what but now it works great
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nybgbh
from Central NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] To have our 5 year refrigerator quit working suddenly was very disappointing!
After replacement parts were installed it worked without problems for a few months before requiring a manual defrost and has continued to make intermittent loud humming noises that vibrate to the upper floors of our house. Very annoying. It seems uncertain how long this refrigerator continues to work…and the holidays are coming. Good thing we have a twenty five year olds refrigerator in the basement that has never had a problem!
After replacement parts were installed it worked without problems for a few months before requiring a manual defrost and has continued to make intermittent loud humming noises that vibrate to the upper floors of our house. Very annoying. It seems uncertain how long this refrigerator continues to work…and the holidays are coming. Good thing we have a twenty five year olds refrigerator in the basement that has never had a problem!
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ed31
from Norwood Ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] Owned 5 years
2 Ice makers and a compressor
Now dispenser panel
2 Ice makers and a compressor
Now dispenser panel
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problems with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com