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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: Joeno
from Dallas
Verified Purchase:Yes
[This review was collected as part of a promotion.] works great after replacing 2 compressors in 5 years
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: SadSarah01
from Tomball, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the aesthetics interior and exterior. The storage capabilities are great. However, we have had to replace several operating main components in a short period of time. The compressor, the evaporator coil and dryer system. Most refrigerators last for years. We started experiencing issues within the 1st year and every year after. It's scary wondering if it is going to break again. I love LG product and I am one their biggest fan. But I think this model was a poor design.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, November 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ali Zadeh
from Houston
Verified Purchase:Yes
I'm not happy with your product in 6 year stops working
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, November 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sandy Wags
from Middleville MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this refrigerator over a month ago and it doesn't work
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 23, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bitter customer
from New York,NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 3.5 years ago,and had only problems. I don’t have it anymore. Threw it away.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DJSeattle
from Seattle WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this Fridge new in 2016. Recently the compressor failed. It was very frustrating. The only saving grace was that LG, knowing they have horrible compressors, decided to extend the warranty to 5 years, so we got our fridge repaired at no charge. Very much appreciated the simple process LG customer service provided, and hopefully we get at least another 5 years out of the fridge.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Worst product on teh market period!
on January 12, 2022
Posted by: MikeP61
from Spokane
[This review was collected as part of a promotion.] For the last three years this piece of antiquated equipment has failed to include sensors, the compressor times two and replaced, and now a day after the compressor was replaced yesterday (waited two moths for that) the fan has seized.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from San Jose, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] my unit only 4 years old, died on 01/02/22, scheduled service on 01/12/22, wait for parts and schedule install 01/27/22.
UNACCEPTABLE, No Refregerator for 25 days, BAD ! warranty repair Service
UNACCEPTABLE, No Refregerator for 25 days, BAD ! warranty repair Service
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 19, 2022
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com