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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: Bob6905
from Flowery Branch. GA
Verified Purchase:Yes
Overall this refrigerator functions as expected except for the ice blockage issue. This gradually becomes so bad no ice can be obtained and it requires a hair dryer to melt the ice and remove the ice bin. The ice bin then requires de icing in the sink. It is an annoying issue that is time consuming and messy to remedy.
There has also been a compressor failure that required replacement.
There has also been a compressor failure that required replacement.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Jennifer, Social Media, January 19, 2022
Thank you for sharing your experience with us on LG.com, and would like to recommend customer support to look into this further. However we need your help moving to a different platform that supports back and forth messaging. Please reach out to our technical social media support team via private message on Facebook or Twitter using @LGUSSupport, and use #VOC in your first message to our social media support team or please contact us at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
Written by a customer while visiting lg.com
Posted by: MN22
from Tampa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just bought a house which included a LG refrigerator. LG provided factory service when needed and honored factory warranty which we didn’t expect. Great service all around and an excellent refrigerator we can expect for years to come.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: FindMeWandering
from Portland, OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4 years ago for our new home because I loved the layout inside - smart design to optimize space and get the most sq ft. The freezer drawer with two additional drawers inside is very nice. The main fridge area is spacious and versatile. I love being able to easily organize. But something went out with the sealed system - the compressor was continually running but it wasn't cooling. It actually ended up heating up the fridge and freezer and we lost everything inside. I was told this is common with LG and they have an extended 5-year warranty specifically for the sealed system, which would be great if they had anyone who could repair it anywhere near me. I've been without a refrigerator for 3+ weeks because there is no one to repair. Bummer because I really did like the layout better than competitors. Check if there are repair people in your area before purchasing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy Jennifer, Social Media, January 28, 2022
We hate hearing your unit is not working properly. We’d like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of the issue so that we can investigate. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
Great concept but stopped working 2x in 6 years!
on April 12, 2022
Posted by: Crazyredhead
from Pittsburgh Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] While purchasing I liked everything about the refrigerator. The lighting was great the shelves are good quality it was the best refrigerator I could think about getting.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, April 13, 2022
We hate to hear this and thank you for this feedback. We will be happy to pass this along.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Horrible product - multiple compressor failures
on April 13, 2022
Posted by: ds78642
from Austin, Texas
We bought this fridge seven years ago and have had a technician out three times. The first visit was within two years of purchase when the unit quit cooling. The latest issue was with the compressor which failed in January 2021. We bought a new compressor, had it installed. This new compressor quit cooling this past weekend. Technician said the compressor failed. Am I too late to join the lawsuit?
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Jennifer, Social Media, April 14, 2022
You are two years outside of your warranty period and are responsible for repair costs at this point. My apologies for the inconvenience this has caused you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: JB53080469
from Gainesville, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] There isn't much to say about this. I like the features and the operation but, I don't like having to replace the compressor after only 5 years. We've been keeping the back side vent clean for the last two years but, I haven't got much faith that we won't need to replace the compressor again in a few years. They're expensive too.
Pros: Performance
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, April 19, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Cory12
from Mabank, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this in 2015 and have loved it!! I love that the ice is in the door and doesn't take up much room.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: bobwest
from naples florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] this is a large refrigerator great for a large family to large for 2 people
confusing to closely left door first. with both doors open the temperature inside
drops dramatically, constantly trouble with the ice maker
confusing to closely left door first. with both doors open the temperature inside
drops dramatically, constantly trouble with the ice maker
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Sandy, Social Media, April 21, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com