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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
like many describe. compressor not reliable
on April 25, 2022
Posted by: do not call me late
from hoboken, nj
I bought this 4 years ago and the stainless steel is a mess and the compressor failed. I have to rig the factory approved water filters so they don't leak.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, April 25, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: Nana V
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] First of all this was purchased in 2016. After 6 months the condenser had to be replaced!!! For the last 2 yrs I have had a problem with the ice maker that , occasionally, required me to melt the ice on the outside of the ice cube bucket so I could remove it and remove the cubes that had it jammed up. Just had it serviced as it was leaking Freon. Additionally the design of the water and ice dispenser always has everyone confused. And the finish always shows streaks and marks
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy Sandy, Social Media, April 27, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Jill2022
from Lower Burrell, Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator is only six years old. Compressor and computer system replaced at 3 years due to a complete shut down of systems. About 2 months ago ref Refrigerator stopped working again. Found clogged drains that were poorly constructed causing refrigerator failure. Thankfully handy husband fixed and working properly again, but now it has some kind of vibrating noise that is highly annoying! Tried leveling adjusting the noise stops just to start again with a vengeance! AWFUL!
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, May 9, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: BJ never again
from Maricopa az
Verified Purchase:Yes
Terrible customer service. History of co.mQ10¹pressor faimures
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, May 10, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
Look
on May 10, 2022
Posted by: YDVret
from Vancouver WA
I bought this refrigerator in 2014 problems, problem! Freezer went out. Now freezer fan is giving error messages E1 F1 water will not dispense
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, May 10, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Mig123
from Yuma, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator was great until it started to not cool. This happened probably 3-4 years after purchased. Then again just recently it happened again only this time they replaced the compressor. It works now but it’s 5 times louder. Probably about 400-500 dollars worth of food has gone bad in the two times.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, May 17, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: mps555
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second LG refrigerator. The compressor in the first one died right at the expiration of the warranty. Hesitantly, I purchased a new one. Ice maker took quite a while to produce ice. Although roomy on the inside there is limited mobility for the shelves. There are only three positions available while the previous fridge had many more options.
Pros: Style/Design
Quality
4
Features
4
Value
2
Written by a customer while visiting lg.com
Posted by: Suzy774
from Buda, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge in Dec. 2015. It has needed repair 5 times since March 2019. Either the fridge stopped cooling or the freezer stopped. They have replaced the condenser 2x, the compressor 2x, fans, and other parts in the ice maker. Just had it repaired two weeks ago for not cooling properly in the fridge and freezer (AGAIN) and now the ice maker is not dispensing ice. SIGH! I have lots countless $$ in wasted food.
I do have to say that customer service has been wonderful in having someone come out and repair...every time. BUT, now that it's over 5 years old we now have to foot all repair costs. Kinda feel like that is unfair since this is an inferior product. Truly wish I could get another fridge at this point. I just feel like it should have lasted longer given the initial purchase cost. Geez...they certainly don't make them like they used to. I'm pretty sure my mom had a fridge that lasted over 20 years before it had a problem.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, June 1, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com