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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: Suzy774
from Buda, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge in Dec. 2015. It has needed repair 5 times since March 2019. Either the fridge stopped cooling or the freezer stopped. They have replaced the condenser 2x, the compressor 2x, fans, and other parts in the ice maker. Just had it repaired two weeks ago for not cooling properly in the fridge and freezer (AGAIN) and now the ice maker is not dispensing ice. SIGH! I have lots countless $$ in wasted food.
I do have to say that customer service has been wonderful in having someone come out and repair...every time. BUT, now that it's over 5 years old we now have to foot all repair costs. Kinda feel like that is unfair since this is an inferior product. Truly wish I could get another fridge at this point. I just feel like it should have lasted longer given the initial purchase cost. Geez...they certainly don't make them like they used to. I'm pretty sure my mom had a fridge that lasted over 20 years before it had a problem.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, June 1, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: jonesroad
from jax fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] lgfsx30726s was execellent for six years then fell apart.
Pros: Style/Design, ease of use, Performance, Quality
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Natalia94
from Houston tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worse product I’ve ever purchased . Have had to miss over 4 days of work to wait for repair that’s lasted over 2 weeks and still not working .
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, June 14, 2022
We hate to hear this and looking at your case and is being reviewed by our returns department. Thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: VumaMike
from Annapolis, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refridgerator almost 5 years ago. It worked great and was extremely quiet. Unfortunately, last week the compressor stopped working and needed to be replaced. I would have give this fridge a 5 star review if the compressor didn't need to be replaced.
Pros: ease of use
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Nail Your Kitchen
from Minden, Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m one of those people who shops for features not brand (4 brands of appliances in our kitchen). When our previous LG French Door refrigerator died after about 8 years due to an unfixable coolant leak, we had a perfect excuse to change brands. After due diligence, we bought a newer version of the same LG French Door model with an in-door water and ice dispenser. And after 3 years, the compressor had to be replaced and a coolant leak fixed. If necessary, we would have replaced with another LG French Door refrigerator.
Why? LG makes best use of the interior space — not simply CF but usable space. 3 fridge packs of soda, OJ, almond milk, liquid coffee creamer, several jars of jelly, flavored water bottles and zero sugar tea, zero sugar sports drinks, lunch meat, sliced and shredded cheese, sausage, frozen waffles and pancakes, ice cream. The list goes on. Interior space was critical as our household consisted of three generations. Our toddler grandson can get a cup of water and ice for himself, a bottle of sports drink for himself or Nana, or a bottle of zero sugar tea for Pop.
The well-designed interior makes this the best choice for us.
Every brand of appliance has some issues. Circuit boards. Ice makers. Poor use of space. LG, like some other brands, has issues with compressors.
We bought our LG at a big box store. Often, that means a third-party repair service. Our LG was serviced by an LG employee, not a third party. He had the needed parts on his truck when he arrived, instead of having to go back and get or order parts. And the spoiled food? We filed a claim less than the policy limit and promptly received reimbursement.
I wish LG could improve their compressors but ours was replaced at no out of pocket cost.
Why? LG makes best use of the interior space — not simply CF but usable space. 3 fridge packs of soda, OJ, almond milk, liquid coffee creamer, several jars of jelly, flavored water bottles and zero sugar tea, zero sugar sports drinks, lunch meat, sliced and shredded cheese, sausage, frozen waffles and pancakes, ice cream. The list goes on. Interior space was critical as our household consisted of three generations. Our toddler grandson can get a cup of water and ice for himself, a bottle of sports drink for himself or Nana, or a bottle of zero sugar tea for Pop.
The well-designed interior makes this the best choice for us.
Every brand of appliance has some issues. Circuit boards. Ice makers. Poor use of space. LG, like some other brands, has issues with compressors.
We bought our LG at a big box store. Often, that means a third-party repair service. Our LG was serviced by an LG employee, not a third party. He had the needed parts on his truck when he arrived, instead of having to go back and get or order parts. And the spoiled food? We filed a claim less than the policy limit and promptly received reimbursement.
I wish LG could improve their compressors but ours was replaced at no out of pocket cost.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jen25
from Lincoln, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this a week ago and love it so far. The lighting is great, the size of the drawers is much better than our last LG, and we love the flexibility of the middle drawer and it’s a perfect place to put wine. The craft ice is an amazing addition compared to our last LG. I do have a few complaints though which LG should have caught when designing this fridge. The first is that the storage compartments in the sides of the fridge are not nearly big enough. You cannot even fit the smallest size of jelly jar in the storage shelves so that is a major design flaw. They should have made these wider to fit common condiments. Also, the shelves cannot be adjusted unless you remove a shelf completely which is another design flaw. Our last LG you could adjust the shelves to many different levels without having to remove the shelves.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Don cotton
from Illinois
Verified Purchase:Yes
I bought this over 6years ago and compressor has when out
Pros: Style/Design
Quality
1
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, July 20, 2022
We hate to hear your fridge compressor has gone out. Thank you for providing your feedback. After review of your case we see you were given information to call or email a specific department.^Sandy
Written by a customer while visiting lg.com
Posted by: Penny Tarwacki
from Trenton,MI
Verified Purchase:Yes
I bought this a few years ago, it is a good refrigerator but we hae had many problems I am so happy I bought the extended warranty.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com