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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: Kdb747
from Washington DC
Verified Purchase:Yes
We like a lot about this refrigerator- size, ice maker, capacity. However the problems that LG has had with the linear compressors continue with this model, ours went after 7 years along with other components.
Pros: Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Francisco Cunha
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy that I got this brand and LG Produts
Works well
Works well
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ownr7572
Verified Purchase:Yes
Since purchasing this model we've had nothing but problems. On 4 separate occasions the back panel completely froze up with ice buildup. In addition the compressor failed and needed to be replaced. As of late the compressor has failed yet again, and the unit will need to be replaced. The unit is a complete loss in the seventh year of ownership.
Quality
1
Features
3
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 28, 2023
We appreciate your patience and understanding in regards to the issues that you’ve encountered. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee
Written by a customer while visiting lg.com
Posted by: JL in Atlanta
from Georgia
Verified Purchase:Yes
Have the fridge for a couple weeks. I thought the hidden fridge door for everyday things like milk would not be used but I was wrong. It’s one of my favourite features. Solid water and ice dispenser. Maybe ice cubes are a little on the small side from my last LG fridge. It’s quiet and the lighting is great inside the fridge / freezer. All in all great value for the proce.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Al Zamudio
from San Diego Ca
Verified Purchase:Yes
Thank you for fast fixed will call again for any issues
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Appleton - WI
Verified Purchase:Yes
The refrigerator is exactly four years old when the condenser went out and needed to be replaced. The heating element for the condensate drain went out approximately three years ago and needed to be replaced. The condenser cost was born by LG except for the lost product we had, the condensate drain heater we paid for. We like the refrigerator and it’s features but question it’s durability as well as seller not having repair staff or contractor in house, we will look for this the next time if we can.
Pros: ease of use, Style/Design, Features/Settings, Performance
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 17, 2023
Hello there, Keith. We highly appreciate you for reaching out to us. We're sorry to hear about the condenser of your fridge going out. If the condenser is not working properly, your fridge will most likely not cool. Here is a link that might help you with this issue: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371
In case you need further assistance, please send us a private message with your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
In case you need further assistance, please send us a private message with your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: StephLTuxedo
from New Hampshire
Verified Purchase:Yes
Just received refrigerator. Set up was easy. However, removing the protective plastic covering all the panels are extremely difficult to remove. These sheets of sticky plastic are part of the panel during factory assembly and are very difficult to fully remove without disassembling the trim from the doors or without using a razor blade.
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Johnnny57
from new york
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator worked great until it didn't. Very difficult to find anyone to work on it.
Quality
4
Features
4
Value
4
Response from lg.comBy Winie Claire Borja, LG Social Media, July 28, 2023
Hi, Johnnny. We hate to hear that you're having trouble with your LG 30 cu. ft. French Door Refrigerator, model # LFXS30726S. We'd like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook and will be happy to assist you. ^Winie
Written by a customer while visiting lg.com