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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Repeated compressor failures
on July 28, 2023
Posted by: Blair087
from Texas
Repeated compressor failures. Lost hundreds in groceries. Warranty dept not helpful and wouldn't lemon it after several repairs and replacements. Will never buy LG fridge again.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG SOCIAL MEDIA, July 30, 2023
Hi, there. We are genuinely sorry to hear about the repeated compressor failures you've experienced with your LG 30 cu. ft. French Door Refrigerator, model LFXS30726S refrigerator. We understand the frustration and inconvenience this has caused, especially with the loss of groceries.
We strive to provide reliable products, and we acknowledge that this situation has fallen short of your expectations. Our warranty department is committed to assisting our customers, and we apologize if we were unable to meet your needs adequately.
Please know that we take your feedback seriously, and we want to make things right for you. We'd like to escalate your case to our specialized team to explore further options and find a resolution that meets your satisfaction.
Kindly reach out to our support team through private message at @LGUSSupport on Facebook or Twitter to provide additional details about your situation. Rest assured, we will do everything possible to address your concerns and prevent any future occurrences.
We hope to have the opportunity to regain your trust in our brand in the future. ^Danee
We strive to provide reliable products, and we acknowledge that this situation has fallen short of your expectations. Our warranty department is committed to assisting our customers, and we apologize if we were unable to meet your needs adequately.
Please know that we take your feedback seriously, and we want to make things right for you. We'd like to escalate your case to our specialized team to explore further options and find a resolution that meets your satisfaction.
Kindly reach out to our support team through private message at @LGUSSupport on Facebook or Twitter to provide additional details about your situation. Rest assured, we will do everything possible to address your concerns and prevent any future occurrences.
We hope to have the opportunity to regain your trust in our brand in the future. ^Danee
Written by a customer while visiting lg.com
Customer Rating
1
The worst
on August 8, 2023
Posted by: Mggj
from New hersey
Omg so many problems with this fridge! Twice we had a repair for linear compressor under warranty. Now the warranty is over and we have error ErF - it seems evaporator fan stopped working. We have it for 5 years and almost every year there is something wrong with it. I HIGHLY DO NOT recommended. I will never buy LG appliances ever!
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., August 10, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: JBC60
from San Diego, CA
Verified Purchase:Yes
I have had this fridge serviced 3 times and replaced the compressor twice.
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy Winie Claire Borja, LG Social Media, August 19, 2023
We deeply regret the ongoing troubles you've encountered with your LG 30 cu. ft. French Door Refrigerator, model #LFXS30726S. This situation is certainly not up to our desired standards, and we deeply understand your frustration at having to manage multiple service visits and replace the compressor twice. We want to make this right. Please send us a private message on Facebook or Twitter using @LGUSSupport. It would be our pleasure to assist you. ^Winie
Written by a customer while visiting lg.com
Posted by: Notnew
Verified Purchase:Yes
For some reason, LG thinks I bought a new refrigerator, but I didn't. I had mine serviced (new compressor).
Response from lg.comBy LG Customer Experience team, Customer Care, September 1, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your refrigerator. We want to ensure that you're getting a quality experience with using your refrigerator. Sadly, this didn't sound like the case and we'd like to further investigate and take a second look into this. Please send us a private message through our social media platforms such as Facebook or Twitter using @LGUSSupport, and provide your serial number and contact details. Thank you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Oct2029
from Boston
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not sure why they are asking to leave a review. LG got my email because I’m getting this fridge fixed for the 3rd time in the 4.5 years I’ve owned it. Going on 4 weeks without a working fridge. They just keep replacing parts..
Give it an extra star because the ice maker design but not sure it make up for the weeks I’ve been without a fridge as a family of 4.
Pros: Style/Design
Quality
1
Features
5
Value
3
Response from lg.comBy LG, November 12, 2025
Hi. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to remain reliable over the years, especially when repairs and extended service times affect daily use for your family. For more information on refrigerator support and product resources, you can visit our official LG page here: www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these repeated repair and service delay issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Annikas Mom
Verified Purchase:Yes
I bought this refrigerator 10/17. 6 years later it is no longer working....a balmy 70 degrees inside. LG emailed me repair companies and NOT ONE will repair an LG refrigerator in the state of Vermont. Been waiting 10 days for LG to decide how to handle this. On the positive side, LG has been good about paying for a minifridge and reimbursed for some food loss.
Response from lg.comBy Rita, LG US Support, October 6, 2023
Thank you for bringing this to our attention. We understand how frustrating this must be and appreciate your feedback. Our team takes your concerns seriously and will work to prevent similar issues in the future. If you need further assistance, please feel free to reach out to our LG Social Support team. You can send a private message through Facebook or Twitter with the hashtag @LGUSSupport and provide the case or repair numbers. We are dedicated to resolving any issues and thank you again for reaching out to us! ~Rita.
Written by a customer while visiting lg.com
Posted by: Lola13
from Lindenhurst Ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] This model stopped cooling within four years. It was repaired many times because it was under warranty and still had issues with compressor and computer boards. Even the freezer light. It also made a lot of noises.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG, November 3, 2025
Hello. Thank you for sharing your experience with your LG Refrigerator. Your feedback about the cooling failure, repeated repairs under warranty, and ongoing issues with the compressor, control boards, and freezer light is important—especially when these affect the overall reliability and performance of the unit. We also appreciate your note about the noise levels you've encountered. For reference, you can explore LG refrigerator support and troubleshooting resources here: https://www.lg.com/us/support/products/refrigerators. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cooling and component reliability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Veg. and meat/fish drawers. Humidifier works well
on October 21, 2023
Posted by: Anonymous
from New york
Verified Purchase:Yes
[This review was collected as part of a promotion.] On the whole, it is a very good refrigerator/ freezer
Pros: Quality, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com