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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: TracyGMomof3
from Fort Mill, SC
Verified Purchase:Yes
I love *everything* about this refrigerator. Not only does it look very nice (stainless steel, sleek features, nice looking water/ice and electronic display)… but it works with how we live. It was made with families in mind. It’s as spacious as any refrigerator I’ve ever seen. I can fit leftovers from thanksgiving without any issues. The shelves move easily and the top shelf rolls back to create room for tall items. The 2 drawers for crisping are very deep and hold multiple bags of fruit and vegetables as well as large plastic containers of lettuce. The sandwich and cheese drawer is a big hit with the kiddos who like to grab and go. Pull out full depth drawer means you can easily access things at the back of the drawer and you aren’t finding moldy cheese and meat months past its expiration. The freezer on this model is the chefs kiss. Not only does it have a large top drawer, a cavernous bottom that will hold most food boxes standing up on end (so you can line things up and access every box instead of stacking some boxes on top of others). The pizza tray is invaluable. I can lay meat, small boxes and pizzas there and it takes up little very of the useable space in the freezer. They nailed it with this one!
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ranger Dave
from Castle Rock CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the most unreliable refrigerator we have ever owned. It has been serviced twice and is currently waiting for a new circulator fan. The compressor was just replaced. would not own an LG refrigerator without an extended warranty. Even the repair people say they are junk.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Hi. We realize your experience falls short of our standards and are here to assist with the repairs of your fridge. So that our team can take a closer look into your issue, please reach out to us on Facebook or Twitter. Our handle is @LGUSSupport for both platforms. Include your phone number and refridgerator information in your message to us (model and serial numbers). We look forward to offering our support! ^Chris
Written by a customer while visiting lg.com
Posted by: Pcbrown101
Verified Purchase:Yes
Complete piece of junk. I had it fixed 5 times. And has completely stopped working.
Quality
1
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 6, 2023
Hey there! That definitely isn't what we like to hear or the experience we strive for. Please feel free to private message us on social media @LGUSSupport. We're here to help, just a message away! ^Gaby
Written by a customer while visiting lg.com
Customer Rating
1
LG 30 CU. FT. FRENCH DOOR REFRIGERATOR Don't Buy
on November 6, 2023
Posted by: G Wilson
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 7 years ago and have already gone through two compressors and had the icemaker go out. I will never buy another LG refrigerator.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 7, 2023
Hello, we strive to build products that are meant to last, and we're sad to hear that was the case for you. We'd like to take another look at your account to make sure we did everything we could for you. Please send us a private message on our social media account, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com
Posted by: Dave 1029
Verified Purchase:Yes
We have had this refrigerator since 2018. It has been serviced three times for two issues. #1 was a bad circulator fan. It wasn't "fixed" the first time and required a whole new circulator fan component which was basically the whole back of the refrigerator! We also just had the compressor replaced. Thank God we bought an extended warranty!
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, November 27, 2023
We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Lasted 4 years
on November 27, 2023
Posted by: Joseph13
Lasted 4 years. Broken after only 4 years in use. Lg washers and dryers are good. Refrigerator not so much
Response from lg.comBy LG Customer Experience team, Customer Care, November 28, 2023
Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further. Please send us a private message with your serial number and a good phone number associated with your account so that we can check on a resolution for the issue you're reporting. ~Tanisha
Written by a customer while visiting lg.com
Posted by: KRIS134
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought the fridge in November 2018, compressor went down, lg came and fix it for free ( under warranty)
Written by a customer while visiting lg.com
Posted by: G Wilson
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had refrigerator for about five years. Have gone through two compressors and one ice maker
Pros: Features/Settings
Quality
1
Features
3
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 14, 2023
Hi there. We understand your experience falls short of our standards and would like to extend to you the support of our social media team. Feel free to reach out to us so that we can have a closer look into your experience and help! Please include your phone number and refrigerator information (model and serial numbers) in your private message to us. Alternatively, you're welcome to leave your feedback here: http://spr.ly/6424RuT9q. We'd appreciate the submission as we rely on our customers to help us identify areas we can make improvements to. ^Chris
Written by a customer while visiting lg.com