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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: vkpatel56
from Houston, Texas
Verified Purchase:Yes
I purchased this Refrigerator in 2015. This product turned out to be a lemon. Very poor quality and constant problems. The product is designed to fail so that LG can make money on repairs. Looks like that is the strategy LG is using to dupe the customer in US. Had several problems in the past. So far I have spent over $900 in repairs. After the delivery of the Refrigerator, within two weeks they had to replace the Control board because the Vegetable/fruit drawer was having humidity control issue. Then in 3 1/2 years(2019) the compressor failed and they had to replace it and I incurred about $300 loss in food product. Then in 5 1/2 years(2021) the Ice Dispenser stopped working and was replaced. Then in 2023 Defrost Sensor and Fan failed and had ice build up and fan noise issues. They had to replace that also. I sent a letter to LG about the quality of their product and LG Presidential Liaison contacted me. She was very rude to me on phone and offered me $100 as a compensation. They sent me a check for $100, but I returned the check back to LG. Even my LG Microwave failed in 7 years and the cost to repair quoted by LG was more than buying a new Unit, so I ended up buying a new unit. I will never buy any LG products again. I had to give 1 star rating because there is no option for 0 Star.
Quality
1
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, January 18, 2024
We really appreciate your honest feedback. We are truly sorry for any inconvenience this may have caused and want you to know that we value your concerns. We will definitely take them into account as we continue to innovate and create. If you have any further questions or concerns, please feel free to reach out to us privately on social media @LGUSSupport, and don't forget to include your contact details, model, and serial number. Thank you once again! ^Anthony
Written by a customer while visiting lg.com
Posted by: Ray 1
Verified Purchase:Yes
I bought this refrigerator 6 1/2 years ago and had nothing but problems. The computer panel had to be replaced, the ice maker had to be repaired and 3 compressors were all bad and had to be replaced.
Response from lg.comBy true, LG Digital Care Team, March 14, 2024
Hello Ray, we understand that dealing with these types of matters can be stressful and overwhelming. We would like to offer our assistance in helping you find a resolution. We recommend that you switch to our services and contact our social media department, @LGUSSupport, with your product's serial and model number as well as your phone number. Not only that, but we will be waiting to help you in any way we can. Thank you, Tanisha.
Written by a customer while visiting lg.com
Customer Rating
1
Faulty Compressor Design
on April 3, 2024
Posted by: OhioEric
[This review was collected as part of a promotion.] Horrible. Linear compressor keeps failing. At this point I am not even messing with LG and I am just buying a non-LG refrigerator and happily paying someone to haul this junk away. I will never buy another LG refrigerator nor recommend them.
Response from lg.comBy true, LG Digital Care Team, April 17, 2024
Hey there. We aim to fill your home with the best of LG, and we are committed to providing you with the support you need. We would like to take another look at your case and see if there's anything else we can do for you. Please send us a private message on social media with your contact information, model, and serial number. We're always here to help. ^ Diego
Written by a customer while visiting lg.com
Posted by: Keke919
from Kentucky
Verified Purchase:Yes
I bought this years ago and absolutely loved it. It’s stylish and has amazing features.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY
on June 22, 2024
Posted by: nabhk
If I could give it zero stars, I'd do it. I'm on my THIRD compressor, lost 3 full refrigerators/ freezers full of food, and LG could care less. I'll never buy this brand again.
Response from lg.comBy LG, June 24, 2024
Hi, there. We appreciate you leaving us a review on your LG Refrigerator (LFXS30726S) model. We understand how important it is for your appliances to work efficiently, reliably, and last long. We strive to provide high-quality products and exceptional customer service to ensure a smooth and seamless experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
on June 26, 2024
Posted by: Robert I
[This review was collected as part of a promotion.] Fantastic -I have had 3 LG refrigators because I have moved twice. Have never had a problem. The freezer holds the temperature without a problem. Doors are tight. Water and ice dispensers put out clean water and ice.
Written by a customer while visiting lg.com
Customer Rating
1
Worst ever
on June 30, 2024
Posted by: Minimenci
from Oakland park fl
I bought this fridge 4.5 years ago and the compressor had to be changed 3 times, and it still doesn’t work.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
1
Features
5
Value
5
Response from lg.comBy LG, July 1, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LFXS30726M) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Great job
on July 31, 2024
Posted by: Anonymous
from Atlanta GA
[This review was collected as part of a promotion.] I bought this refrigerator 6 yes ago, and you did it when it’s not working.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com