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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Died 5 years after purchase
on June 10, 2020
Posted by: Cdion32
from Alabama
Big capacity...but positives stop there. Annually I would have to remove everything out and remove back panel so that the ice formation could melt around the coils that got so large that the ice would stop the circulation fan from moving thus showing an error code. Now at pretty much exactly 5 years from date of purchase, the cooling system is not working at all. Really LG??!! Your product only lasts 5 years after a hefty price tag! Not impressed.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
We are sorry to hear that your unit is not working properly.We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
Broke within 2 years
on August 6, 2020
Posted by: smell12
No longer cooling. LG's makes it overly difficult to get warranty support - it's 5 years on the cooling system!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 7, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Many issues for only being 18 mos. old
on August 7, 2020
Posted by: TWC1960
from Richardson, TX
[This review was collected as part of a promotion.] Purchased LFXS30726M fridge on 1/9/19. Had to have service for water leak at filter area on 3/4/2020. Noticed water leaking again from same filter area on 8/1/2020 and now fridge stopped all cooling on 8/6/2020. This unit is only 18 months old! Warranty service is still 6 or 7 days out. Can't wait. Called local LG authorized repair outfit. Hopefullt it's only the compressor relay and nothing more...
Pros: Style/Design, ease of use, Features/Settings
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 11, 2020
We are sorry to hear your unit is not working properly. We are more than happy to assist where we can. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
DOES NOT COOL. =(
on September 13, 2020
Posted by: UPSETOWNEROFLGPRODUCT
from Edinburg, TX
We moved into a home with new LG appliances, which included this refrigerator model. After TWO MONTHS the fridge and freezer stopped cooling. Food went bad. Time and energy wasted trying to fix the problem. After reading these reviews, seems like this is a reoccurring problem with this model. DON'T waste your money on this!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
I hate this refrigerator
on July 3, 2021
Posted by: Susan MB
from Yakima, WA
We have had this refrigerator for approx 4 years. We have had the ice maker worked on twice. Every 6 months or so we need to empty it and defrost it because ice builds up under the deli drawer and our repairman told us the only way to fix it is to leave it unplugged for 24 hours so all the ice melts. As the ic3 builds, it freezes everything in the deli drawer. The deli drawer lid had some liquid spill on it and it gets under the plastic and is impossible to clean. Although there is lots of space, there is very little room for tall items and it’s hard to keep it organized.
This is our second LG fridge and it will definitely be our last. It’s frustrating when you spend so much money on what you thought was a good refrigerator and you have nothing but problems.
This is our second LG fridge and it will definitely be our last. It’s frustrating when you spend so much money on what you thought was a good refrigerator and you have nothing but problems.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Randy35
from St Francisville
Verified Purchase:Yes
2 times going out The linear compressor is a terrible engine nearing feet and should have been recalled completely
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: KimJoe
from Waterford, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the refrigerator and it's features. Too bad we had to have the entire cooling system replaced after using for just under 3 years. We bought a suite of LG appliances when we redid our kitchen. Prior to the refrigerator breaking our brand new LG oven's heating component broke and we have to have that replaced. After having 2 new LG appliances break within months of each other and the inconvenience of waiting for repairs, I will have to think long and hard before I buy another LG appliance.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LG kaput
from IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is 6 years old and the compressor went out. Bought this as a result of a friend recommending after he owned his for a couple years. His compressor went out 2 years ago so, I was just waiting as it was a matter of time. Kaput!!!!
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy Sandy, Social Media, March 12, 2022
Ronald we hate to hear this and looking at your case you are scheduled for repair on 3/14.^Sandy
Written by a customer while visiting lg.com