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Customer Reviews Collected from lg.com |
LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.4
Rating breakdown 365 reviews
5 Stars
157
4 Stars
53
3 Stars
26
2 Stars
31
1 Star
98
62%of customers recommend this product.
(
178 out of
285)
Customer Reviews for LG - 29.8 Cu. Ft. French Door Smart Refrigerator with Thru-the-Door Ice and Water
Posted by: Joanbm
from New Jersey
Verified Purchase:Yes
I bought this 5 years ago. Compressor has-been changed twice and it has a refrigerant leak in a sealed system and cannot be fixed. The temperature goes too high and takes forever to cool down. Very disappointing. I hope LG has fixed these issues and improved the refrigerator.
Pros: Features/Settings
Quality
1
Features
1
Value
3
Response from lg.comBy Sandy, Social Media, August 23, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: NitaK1
Verified Purchase:Yes
Worst piece of junk ever purchased. I will never purchase another LG product!
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 29, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Posted by: JoelWRosenberg49
from Delray Beach
Verified Purchase:Yes
Two years after purchase, the compressor went. I was notified of a class action law suit, filed a claim, and never collected a cent. Now, the compressor is bad again and I am awaiting the repairs. Again..big bucks
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 12, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Jim Ll
from Austin, Tx.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had to replace the compressor twice in 4 years. I always liked LG before owning this one.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 26, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: JoeD780
from Youngstown, OH
Verified Purchase:Yes
I bought this in 2016. The compressor has already failed. Scheduling repair service with LG certified technicians would take several weeks. We could not wait that long to have no refridgerator or freezer. So, we had to buy a new refrigerator - no way was the replacement a LG! Extremely disappointed. Several friends also had similar experiences with their LG refrigerators - one only got 4 years service before having to replace it for a failed compressor.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 13, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
A product that does not hold up to what you paid.
on February 1, 2023
Posted by: Disappointed John
from Stockbridge, Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator in the year 2016. Since then the compressor has been replaced 4 times. Something is wrong with the refrigerator or the compressors. I should not have to pay for a faulty refrigerator. Highly disappointed in the company for not honoring it's product and selling a product with a known defect.
Pros: Style/Design
Quality
1
Features
2
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 8, 2023
We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failure at 4.5 years old
on March 25, 2023
Posted by: Unhappy customer 27
Just what the title says. 4.5 years old and compressor failure. Luckily we kept our old refrigerator which is much older than this one that has not had compressor failure, otherwise we would have lost everything in our fridge. I don't know that I'd ever buy an LG refrigerator again.
No, I would not recommend this to a friend.
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 28, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Worst refrigerator I have ever owned. DO NOT BUY!
on May 8, 2023
Posted by: Anonymous
from Lake Havasu
Verified Purchase:Yes
I will never buy another LG appliance again. I have already purchased over 20K with of LG appliances and will never spend another penny!
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com