| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Blue
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Blue
Customer Rating
1
Speaker Won't Power On or Play After Charging
on October 25, 2015
Posted by: laughs4lucy
Gender:Female
This speaker worked well for a few months but it suddenly stopped powering on after charging. When I disconnect it from the charging unit, which shows a full charge, it won't power on at all. It does not seem to operate independent of being plugged into the charging unit. I love the quality of the sound but obviously there is a seriously issue with the design. Given the fact that it only worked properly for a few months, I would not purchase it again.
Response from bose.comBy Gary, Bose Service, October 27, 2015
Hello laughs4lucy,
We're sorry to learn of the issue you've experienced with your SoundLink Color. We're glad you took the time to post your review as it offers us the opportunity to help you.
The first step to getting you back to enjoying your music is a system reset. When your speaker is plugged in, please press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard, then turn the speaker on and verify your language selection.
If after doing so the issue persists, please contact our technical service team at 800-367-4008. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We'll have you back to enjoying your music quickly.
We're sorry to learn of the issue you've experienced with your SoundLink Color. We're glad you took the time to post your review as it offers us the opportunity to help you.
The first step to getting you back to enjoying your music is a system reset. When your speaker is plugged in, please press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard, then turn the speaker on and verify your language selection.
If after doing so the issue persists, please contact our technical service team at 800-367-4008. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We'll have you back to enjoying your music quickly.
Written by a customer while visiting bose.com
Posted by: None
Gender:Male
Verified Purchase:Yes
I really like the one wire connection and the way I can get rid of all my controllers. it took alittle while to program, instructions were not great, however we are all setup now. I wish it had one think though an output jack for earphone or external wireless speaker.
Written by a customer while visiting bose.com
Customer Rating
5
I love it!
on November 23, 2015
Posted by: Dan
Gender:Male
Sound is great for its compact size. Great colors as well.
Written by a customer while visiting bose.com
Customer Rating
3
Great but...
on December 16, 2015
Posted by: Walter Phuego
Gender:Male
I am a film maker & director. I shoot a ton of music videos & when on set I prefer this product to provide quality playback because as a brand Bose is synonymous with quality. Its great but...
For some reason as of late I have been experiencing some connectivity issues & a bit of over heating after only a few minutes of use. This may be an error on my part but I refuse to use anything else in place of my slightly hot speaker.
I am pretty sure that these little issues will be fixed in the next iteration of this speaker & I will be first in line to get one for the office & one when were on set shooting our next music video or short film.
Response from bose.comBy Julius, Bose Service, December 23, 2015
Hello Walter,
Thank you for taking the time to review the SoundLink Color. We appreciate hearing what you have to say. You should definitely not be having those connection and heat issues. We have built our reputation by building products that offer exception performance and we offer world class service if there is ever a problem.
We are glad to see that you were able to contact our technical support group by phone at 800-380-4831 and we were able to help you with this. If you ever have questions, in the future please do not hesitate to contact us. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for taking the time to review the SoundLink Color. We appreciate hearing what you have to say. You should definitely not be having those connection and heat issues. We have built our reputation by building products that offer exception performance and we offer world class service if there is ever a problem.
We are glad to see that you were able to contact our technical support group by phone at 800-380-4831 and we were able to help you with this. If you ever have questions, in the future please do not hesitate to contact us. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
Horrible Product
on February 8, 2016
Posted by: Behneboo
Gender:Male
I have had many bose speakers in the past i got the bose sound link color for christmas last year and from the beginning had issues charger didn't fit in speaker then the speaker wouldn't turn on now it won't stay charged even right after its fully charged it dies 5 minutes after very upset with this!!! Im going to Beats after this
Response from bose.comBy Ryan, Bose Service, February 10, 2016
Thank you for taking the time to write your review. We see that you spoke with our technical support team and are glad that your issue has been resolved. Always let us know if you have any questions or concerns. We hope our customer service team has instilled more faith in the Bose brand for you.
Written by a customer while visiting bose.com
Customer Rating
1
Doesn't Connect!!!!!
on April 2, 2016
Posted by: Holly
Gender:Female
I've had this speaker for several months and absolutely love the sound! However. Every time I turn on my phone (Pandora) I have to wrestle with the speaker to connect. I go into settings and see the speaker and try to pair it again, but it's unsuccessful. This is very disappointing. I will not buy another as I had planned.
Response from bose.comBy Gary, Bose Service, April 5, 2016
Hello Holly,
How frustrating! We can definitely assist you with this. The fix might be as simple as a reset.
To do so, please connect the speaker to the power supply, then turn the speaker on. Next, press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. The speaker's list of paired devices has now been cleared. Turn the speaker on and then pair your device.
If you find you'd like some assistance or still have some questions, please contact our technical service team at product_support@bose.com or call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
How frustrating! We can definitely assist you with this. The fix might be as simple as a reset.
To do so, please connect the speaker to the power supply, then turn the speaker on. Next, press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. The speaker's list of paired devices has now been cleared. Turn the speaker on and then pair your device.
If you find you'd like some assistance or still have some questions, please contact our technical service team at product_support@bose.com or call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com
Customer Rating
5
Great sound for such a little package
on July 31, 2015
Posted by: Cenracer
I purchased my soundlink about 2 months ago and after a rocky start, Its been pretty smooth sailing the rest of the way. The first one was dead out of the box. Bad Lipo battery from what Tech and I could tell. We were instructed to bring it to the nearest Bose store and they took immediate care of us. The new one works well. It does occasionally say its charged and won't turn on, but we plug it back on the charger and it works fine. It doesn't do this all the time and we are not sure if its us or the unit so I won't say its broken just yet. Other than that I highly recommend the speaker.
Written by a customer while visiting bose.com
Customer Rating
3
Amazing sound, problem charging battery
on August 17, 2015
Posted by: Terry
Gender:Male
I received a Bose Soundlink Color as a gift 8 months ago. The sound quality is amazing. It works extremely well with a Bluetooth connection to Pandora. I would give this product a very honest 5 star rating but for one annoying issue...the battery charging system is problematic. Several times when trying to recharge the batteries it was very difficult to get the Amber "charging" light to turn on. I have tried both the charger supplied with the Soundlink and, as suggested in the Bose literature, I also tried other USB chargers and cords. Eventually it seems to finally take a charge. However, after using my Soundlink for 6 - 8 hours yesterday, I find that the unit again will not take a charge...nothing lights up and I tried several USB devices. We have several different Bose systems in our household and, although I have found the quality of Bose products to be exceptional, the Soundlink that I have is not living up to that standard.
Response from bose.comBy Gary, Bose Service, August 20, 2015
Hello Terry,
We appreciate that you took the time to post a review of the SoundLink Color. We agree with your assessment of the sound….simply amazing! We also want to help you get the most from your speaker, including enjoying it on battery power.
We’ve reached out to you via e-mail with some troubleshooting steps. For more immediate assistance you might call our technical service team at 800-367-4008. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We appreciate that you took the time to post a review of the SoundLink Color. We agree with your assessment of the sound….simply amazing! We also want to help you get the most from your speaker, including enjoying it on battery power.
We’ve reached out to you via e-mail with some troubleshooting steps. For more immediate assistance you might call our technical service team at 800-367-4008. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com