| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Blue
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Blue
Customer Rating
4
Problem playing music with Itunes
on September 6, 2015
Posted by: Becca
Gender:Female
I love the device for its convenience and sound quality. No problems listening to media or Pandora, but I can't use Itunes. I notice another is using Apple Music, so I don't think it's a Mac/Bose communication problem. Any ideas?
Written by a customer while visiting bose.com
Customer Rating
5
Love the sound, portability, & good battery life
on September 28, 2015
Posted by: MaraV
Gender:Female
We use this everywhere, including from in the house & even for work. It's a good device!
Written by a customer while visiting bose.com
Customer Rating
5
Great Speaker
on October 1, 2015
Posted by: Ken
Gender:Male
For the size and price, this speaker is light years ahead of any speaker available today. Sound clarity is surprising and it will blow you out of the room. I loved mine so much, I bought a second one to pair!!
Written by a customer while visiting bose.com
Customer Rating
2
Love the sound, disappointed with paraphernalia
on October 7, 2015
Posted by: chhouston22
Gender:Male
Received this as a Christmas gift, and it worked beautifully for approximately 6 months, and the charging cord became difficult to insert. The end of the wall charger cord literally fell apart as I unplugged it; leaving the "innards" of the male end in the Soundlink unit.
Response from bose.comBy Peter, Bose Service, October 8, 2015
Thank you for taking the time to write a review. We are thrilled to hear that you love the sound of your speaker and we would love to assist you in getting this problem resolved.
I can assure you the issue you're having is not a normal occurrence. We are reaching out to you by email to learn more about this. If you prefer, please feel free to call us at (800)367-4008 for further assistance. We are open Monday-Friday from 9:00 AM to 9:00 PM EST and Saturday from 9:00 AM to 6:00 PM.
I can assure you the issue you're having is not a normal occurrence. We are reaching out to you by email to learn more about this. If you prefer, please feel free to call us at (800)367-4008 for further assistance. We are open Monday-Friday from 9:00 AM to 9:00 PM EST and Saturday from 9:00 AM to 6:00 PM.
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound
on October 7, 2015
Posted by: Rex
Gender:Female
I love this sound link and it is easy to connect devices to them. This is where my problem lies. Everyone and anyone can connect to my speaker which is really annoying. I wish there was an optional way to passcode connect it.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, great price
on October 19, 2015
Posted by: MPM1992
Gender:Male
I love the soundlink color, I have two of them and I will buy a third, the only thing I request from bose is the ability to pair two to have a stereo sound or to pair more than two at the same time.
Written by a customer while visiting bose.com
Customer Rating
3
Impressive unit until it failed
on October 31, 2015
Posted by: Todd
Gender:Male
I bought this unit in July and it has been working flawlessly until tonight. Began charging it and when I went back to check on it the lights were off and it will no longer turn on. Nothing, battery or connected to the charger it's just dead. Hope to find a solution.
Response from bose.comBy Gary, Bose Service, November 3, 2015
Hello Todd,
Thank you for the great rating on sound and ease of use. It’s our goal for you to rate durability as a 5 as well. Your experience with the Soundlink Color is atypical and we definitely want to help you.
We’ve reached out to you via e-mail, however for speedier service you may phone our technical service team at 800-367-4008 so that we can have you back to enjoying your music as quickly as possible. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for the great rating on sound and ease of use. It’s our goal for you to rate durability as a 5 as well. Your experience with the Soundlink Color is atypical and we definitely want to help you.
We’ve reached out to you via e-mail, however for speedier service you may phone our technical service team at 800-367-4008 so that we can have you back to enjoying your music as quickly as possible. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
3
Good Speaker...
on November 3, 2015
Posted by: Robyn11
Gender:Female
I've had mine for 10 months now and I'm disappointed that when I plug an auxiliary cord into it and then to my phone to play music, it will play for about 5 minutes or so and then no sound (when I disconnect from speaker the music plays on the phone). I use the auxiliary cord because when I connect via Bluetooth the device very loudly says "connected to xxx iPhone " --- and you aren't able to adjust that volume. In a office environment that's not very good.
Response from bose.comBy Ryan, Bose Service, November 7, 2015
Thank you for writing your review. We certainly don't want you to be disappointed with the speaker and would like to help. There are two separate issues here happening individually that we can address.
1. There is a way to disable the voice prompts for you to get back to enjoying the speaker wirelessly. To do so, turn the speaker on. Press and hold Volume + and Volume - at the same time until you hear confirmation that voice prompts are off. That should do it.
2. It is important to use the phone turned up all the way and control volume from the speaker when wired in. If you continue to use the AUX connection for other uses and the issue persists with the volume up, it may be time to try another 3.5mm audio cable.
If it persists with a new cable, give us a call or respond to our email and we can look at this further with you to figure out exactly what is happening there. You should be getting hours of enjoyment during the workday from this speaker. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
1. There is a way to disable the voice prompts for you to get back to enjoying the speaker wirelessly. To do so, turn the speaker on. Press and hold Volume + and Volume - at the same time until you hear confirmation that voice prompts are off. That should do it.
2. It is important to use the phone turned up all the way and control volume from the speaker when wired in. If you continue to use the AUX connection for other uses and the issue persists with the volume up, it may be time to try another 3.5mm audio cable.
If it persists with a new cable, give us a call or respond to our email and we can look at this further with you to figure out exactly what is happening there. You should be getting hours of enjoyment during the workday from this speaker. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com