| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Blue
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Blue
Customer Rating
3
I Thought It Could...
on November 11, 2015
Posted by: punGO
Gender:Female
Unless I received a damaged item I was very disappointed in the performance of this Bose Soundlink Color Bluetooth speaker. At first I was impressed by the clarity of sound but as I tested the volume range the more distorted the sound became especially with heavily bass driven songs...it was as though bumble-bees converged inside the speaker which totally distorted the sound. I have other Bose products of which I am very pleased but with this item Bose dropped the ball.
Response from bose.comBy Julius, Bose Service, November 16, 2015
Hello there,
Thank you for the review. You should be getting the same clarity at all volume levels. That distortion is definitely not the sound quality we expect from any of our products. We would like to help you with this so that you can enjoy the outstanding Bose audio quality that you have come to expect from your other Bose products.
One thing that may help is to update the software on the system. That can be update here:
http://bit.ly/19uahxv
We have also reached out by email to assist you with this further. However, we are also available at 800-380-4831 M-F 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for the review. You should be getting the same clarity at all volume levels. That distortion is definitely not the sound quality we expect from any of our products. We would like to help you with this so that you can enjoy the outstanding Bose audio quality that you have come to expect from your other Bose products.
One thing that may help is to update the software on the system. That can be update here:
http://bit.ly/19uahxv
We have also reached out by email to assist you with this further. However, we are also available at 800-380-4831 M-F 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
2
Great until now
on November 15, 2015
Posted by: Aly
Gender:Female
I have been happy with the product up until today when all of a sudden it stopped working. I couldn't have had it for more than two years. My phone connected to it through Bluetooth but sound wouldn't come out. I am 100% sure it was on and connected with volume turned up yet it still did not work. Very upset about it because it was of Bose's high quality until now.
Response from bose.comBy Julius, Bose Service, November 16, 2015
Hello Aly,
Thank you for the review. We are glad to hear that you were happy with your SoundLink Color and would like to help you get back to enjoying it again. Verifying that the system was on, connected, and the volume up was a great start. One thing that may help is to update the software. That can be found here:
http://bit.ly/1Oc3OGV
If that does not work, there are some other things to try and we can help you with that. We are here to help. We have sent an email, but we are also available by phone M-F 9am-9pm and Saturday 9am-7pm EST at 800-380-4831.
Thank you for the review. We are glad to hear that you were happy with your SoundLink Color and would like to help you get back to enjoying it again. Verifying that the system was on, connected, and the volume up was a great start. One thing that may help is to update the software. That can be found here:
http://bit.ly/1Oc3OGV
If that does not work, there are some other things to try and we can help you with that. We are here to help. We have sent an email, but we are also available by phone M-F 9am-9pm and Saturday 9am-7pm EST at 800-380-4831.
Written by a customer while visiting bose.com
Customer Rating
3
everything is amazing until I have to charge it
on November 15, 2015
Posted by: kristifitzz
it's gets difficult to charge over time. the charger only works some time and only in weird positions.. I've had my speaker for about 6 months and the charger doesn't work at all anymore.. I guess I just need to buy another one. I also sometimes spend 15 minutes trying to get a phone to connect to it
Response from bose.comBy Ryan, Bose Service, November 18, 2015
Thank you for reaching out to us. We hope that you are enjoying the sound quality and the convenience of the built-in battery for portability.
Based on your description of having to hold the charger "in weird positions", we'd certainly agree that is an issue to address. We can also work together to figure out why the phone is taking so long to pair. One possibility is a software update, provided here:
http://bit.ly/19uahxv
We'll be reaching out through email to figure these things out. We are confident we can tackle both of these things easily and get you back up and running properly. Always feel free to give us a call as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Based on your description of having to hold the charger "in weird positions", we'd certainly agree that is an issue to address. We can also work together to figure out why the phone is taking so long to pair. One possibility is a software update, provided here:
http://bit.ly/19uahxv
We'll be reaching out through email to figure these things out. We are confident we can tackle both of these things easily and get you back up and running properly. Always feel free to give us a call as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed
on November 22, 2015
Posted by: Jmarie
Gender:Female
Initially worked great. Sound is the quality Bose is known for. Stopped working after a couple of uses. Intermittent connection, now won't hold a charge. Hopefully will be able to get it worked out.
Response from bose.comBy Julius, Bose Service, November 25, 2015
Hello Jmarie,
Thank you for taking the time to write a review. We are glad to hear that you like the sound quality of the SoundLink Color, and want to help you get back to enjoying it. Our products are meant to provide you with exceptional audio for years, and should not stop working after a couple of uses. We are here to help. One thing to make sure of is that the software is up to date. The update can be found here: http://bit.ly/19uahxv
We have reached out by email to learn more so we can assist, but if you wanted to speak to us by phone, we are available at 800-380-4831 M-F 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for taking the time to write a review. We are glad to hear that you like the sound quality of the SoundLink Color, and want to help you get back to enjoying it. Our products are meant to provide you with exceptional audio for years, and should not stop working after a couple of uses. We are here to help. One thing to make sure of is that the software is up to date. The update can be found here: http://bit.ly/19uahxv
We have reached out by email to learn more so we can assist, but if you wanted to speak to us by phone, we are available at 800-380-4831 M-F 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
3
multiple blue tooth users under one roof :(
on December 5, 2015
Posted by: gbird002
Gender:Male
The Bose colour bluetooth was great until I realized that if my daughter was upstairs from it pair with her phone and ruin my listening experience . It would be nice if the bluetooth only paired with one device at a time . the only solution i have now is to text her or another person to tell them to turn off their bluetooth . Frustrating! Other than that great bluetooth speaker .
So I give it three stars. P.s. I have had this since last Christmas.
So I give it three stars. P.s. I have had this since last Christmas.
Written by a customer while visiting bose.com
Customer Rating
3
Love it BUT !!
on December 10, 2015
Posted by: rwrogers99
Gender:Male
I really love it, the problem I have is I can't get to sync to my new phone or any other device anymore. I have had it a little more than a year. But since I got a new phone it does not like to my new Iphone...
Response from bose.comBy Julius, Bose Service, December 23, 2015
Hello there,
Thank you for the review. It's great to hear that you love the system, but you should definitely be able to connect that to your new phone, as well as other devices. The Bose SoundLink Colo will connect wirelessly via Bluetooth to any Bluetooth audio device. One thing to make sure of is that the software is up to date on the SoundLink Color. You can find the update here:
http://bit.ly/1Qq58bF
If the above suggestion does not resolve it, there may be something else going on and we would like to help you troubleshoot that. We have reached out via email to assist further, but we are also available by phone at 800-380-4831 if you prefer to call. Hours of operation are Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for the review. It's great to hear that you love the system, but you should definitely be able to connect that to your new phone, as well as other devices. The Bose SoundLink Colo will connect wirelessly via Bluetooth to any Bluetooth audio device. One thing to make sure of is that the software is up to date on the SoundLink Color. You can find the update here:
http://bit.ly/1Qq58bF
If the above suggestion does not resolve it, there may be something else going on and we would like to help you troubleshoot that. We have reached out via email to assist further, but we are also available by phone at 800-380-4831 if you prefer to call. Hours of operation are Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
Not working after only 1 week
on December 20, 2015
Posted by: David
After only one week the battery is not charging and the Bose soundlink color will not operate even when plugged into the outlet.
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello David,
Thank you for taking the time to post your review. We're sorry to learn of your disappointing experience with your SoundLink Color and can definitely assist you. A reset of the speaker will likely resolve the issue for you and allow you to enjoy your music quickly.
To do so, simply connect your speaker to the power supply and turn it on. Press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Now turn the speaker on and verify your language selection. Put the speaker and your device into discoverable mode and allow the two to reconnect.
If you'd like some help or have any questions we suggest you contact our technical service team at 800-379-2073 so they can identify which generation of the product you have to be sure you have the correct remote. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Thank you for taking the time to post your review. We're sorry to learn of your disappointing experience with your SoundLink Color and can definitely assist you. A reset of the speaker will likely resolve the issue for you and allow you to enjoy your music quickly.
To do so, simply connect your speaker to the power supply and turn it on. Press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Now turn the speaker on and verify your language selection. Put the speaker and your device into discoverable mode and allow the two to reconnect.
If you'd like some help or have any questions we suggest you contact our technical service team at 800-379-2073 so they can identify which generation of the product you have to be sure you have the correct remote. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com
Customer Rating
2
Can't power on after recharge
on December 20, 2015
Posted by: Keylargo77
Gender:Male
Received as gift. Worked great 1st week. Recharged and last night took it to a friend's' Christmas party. Unit would not power on. Embarrassed & disappointed.
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello keylargo77,
Thank you for taking the time to post your comments. We apologize for the embarrassment, we'd be disappointed, too.
Power issues are often resolved by a simple reset. Please connect the speaker to power. Next, turn the speaker on, then press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and verify your language selection. Now, place your SoundLink Color speaker and your Bluetooth device into discoverable mode and allow the two to reconnect.
If you find you have questions or need a little extra help, we recommend you contact our technical service experts at 800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Thank you for taking the time to post your comments. We apologize for the embarrassment, we'd be disappointed, too.
Power issues are often resolved by a simple reset. Please connect the speaker to power. Next, turn the speaker on, then press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and verify your language selection. Now, place your SoundLink Color speaker and your Bluetooth device into discoverable mode and allow the two to reconnect.
If you find you have questions or need a little extra help, we recommend you contact our technical service experts at 800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com