| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Blue
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Blue
Customer Rating
1
something it used to work!!!
on December 21, 2015
Posted by: alitvs
Gender:Male
I've had my speaker since September. For the first couple of months it worked perfectly. However, after that it started acting super weird! For example, I would fully charge it and suddenly it would lose all it battery! Or it would get disconnected and then connected and again disconnected by itself. And now, I can't even control the volume by my phone anymore so every time I want to change the volume I have to walk to it and do it with buttons on the speaker. I just didnt expect all these problems from Bose's speaker!!!
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello alitvs,
Thank you for posting your comments about your experience with the SoundLink Color. We're sorry to learn of your experience and can definitely assist you. It's possible that the symptoms you describe may be resolved by a reset or a software update.
To reset the system, simply connect the power supply, turn the speaker on, press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and allow your device to reconnect. If after doing so the issue persists, please contact our technical support team at 1-800-379-2073 for help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for posting your comments about your experience with the SoundLink Color. We're sorry to learn of your experience and can definitely assist you. It's possible that the symptoms you describe may be resolved by a reset or a software update.
To reset the system, simply connect the power supply, turn the speaker on, press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and allow your device to reconnect. If after doing so the issue persists, please contact our technical support team at 1-800-379-2073 for help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
No longer charges
on December 27, 2015
Posted by: nk57
Gender:Female
I bought this speaker a year ago and have loved it but the connector from the charging cable is broken so I can't charge it.
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello nk57,
Thank you for taking the time to share your comments about your disappointing experience with the SoundLink Color. We can definitely help you and have reached out via e-mail to offer assistance. You may also feel free to contact our technical service team at 800-379-2073. We're available Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST and will be happy to help.
Thank you for taking the time to share your comments about your disappointing experience with the SoundLink Color. We can definitely help you and have reached out via e-mail to offer assistance. You may also feel free to contact our technical service team at 800-379-2073. We're available Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST and will be happy to help.
Written by a customer while visiting bose.com
Customer Rating
1
This is a Great sounding speaker, but...
on December 28, 2015
Posted by: Bruce
Gender:Male
I bought this in Oct. 2015, and used it a couple of times, and I really loved it.But now when I tried to use it, it had to be charged and I expected that. But the battery will show charged but will only work for about 5 minutes. That is not what I would expect from Bose...
Response from bose.comBy Gary, Bose Service, December 31, 2015
Hello Bruce,
We'd be disappointed too. This is not the experience one should expect from a Bose or any other speaker. The issue you've described may be easily resolved by rebooting the processor.
To do so, please connect the speaker to power
Press and hold the Play/Pause button for at least 15 seconds
While continuing to hold Play/Pause, unplug from power
Release Play/Pause
Putting the system into ship mode reboots the processor, but does not erase any settings, like language selection or paired Bluetooth devices. Reconnecting the power takes the system out of shipping mode and allows it to work properly.
You might also connect to updates.Bose.com/SoundLinkColor to be certain you're running the most recent software. After doing so, if the issue persists, please contact our technical service team at 800-379-2073 for help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We'd be disappointed too. This is not the experience one should expect from a Bose or any other speaker. The issue you've described may be easily resolved by rebooting the processor.
To do so, please connect the speaker to power
Press and hold the Play/Pause button for at least 15 seconds
While continuing to hold Play/Pause, unplug from power
Release Play/Pause
Putting the system into ship mode reboots the processor, but does not erase any settings, like language selection or paired Bluetooth devices. Reconnecting the power takes the system out of shipping mode and allows it to work properly.
You might also connect to updates.Bose.com/SoundLinkColor to be certain you're running the most recent software. After doing so, if the issue persists, please contact our technical service team at 800-379-2073 for help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
My OPINION only
on December 29, 2015
Posted by: roamershaker
Gender:Male
I recieved for Christmas .;.; it is good .; needs a bit more volume for my taste , so i will take away a star for volume .also to many buttons should be simpler .; and no mic i dont think?....it is not a killer product .
Written by a customer while visiting bose.com
Customer Rating
4
Christmas gift from Wifey
on December 29, 2015
Posted by: Chris
Gender:Male
I hinted that I wanted a bluetooth speaker (JBL) and got the Bose. Very pleased with the sound, look and durability.
Written by a customer while visiting bose.com
Customer Rating
1
Awful
on December 30, 2015
Posted by: betsy
Gender:Female
Have had this for about 6 months. The power charger is terrible. The plug is very flimsy and never gave a tight fit to the unit. It has always been a nightmare to charge. The cord would have to be in a certain position for the charger to make a connection and the power battery to turn green. Now, it won't turn green and charge at all. So, now without a being able to charge power, my Bose sound Link Color is absolutely useless to me...
Response from bose.comBy Ryan, Bose Service, January 2, 2016
Thank you for reaching out to us. We love your enthusiasm for the portability of the speaker with battery power and can understand the urgency in getting this problem rectified. We are reaching out through email to verify some information in order to replace the cable for you.
If you prefer, you can always speak to us by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
If you prefer, you can always speak to us by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
1
Great speaker BUT it does NOT work with Phone Call
on December 31, 2015
Posted by: mikeschumann
Gender:Male
I just got this speaker as an X-Mas gift. I am using it with an iPhone 6s. It has absolutely great sound when using it to play music.
BUT this unit does NOT work with phone calls. When I receive or make a call, the music pauses, but I have to use the iPhone's internal speaker for the call. Switching the call to speaker phone uses the iPhone's internal speaker phone function.
This is STUPID! Expected MUCH better from a company like BOSE.
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed
on January 3, 2016
Posted by: Jacklyneliza23
Gender:Female
I bought this speaker a few months ago for my classroom of 4 year olds. It was great! I was able to play kids music and it was a fun color and I could be easily carry it home with me. I recommended it to my coworker who also purchased on and my dad as mom well. After I started reccomending, it quit working. Won't charge, won't turn on, nothing. I replaced the charging cable, that didn't help. I took it back to the store who replaced it since it was within a certain amount of time. Sure enough, the same thing happened with the next one I purchased. I keep the speaker on a shelf where none of my students could have tampered with it. I'm upset because I have always thought highly of Bose products. I am only a preschool teacher and can't afford to purchase another Bluetooth speaker for my students.
Response from bose.comBy Ryan, Bose Service, January 6, 2016
Thank you for taking the time to let us know about this. We are glad to hear that our speaker is being used to share the magic of music with young children.
Power issues on a durable speaker like this are rare and we are confident that we can regain your faith in Bose products. To do so, we'll be reaching out through email to get you back up and running.
If you prefer, we have plenty of qualified support specialists available by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Power issues on a durable speaker like this are rare and we are confident that we can regain your faith in Bose products. To do so, we'll be reaching out through email to get you back up and running.
If you prefer, we have plenty of qualified support specialists available by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com