| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Blue
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Blue
Customer Rating
1
Very disappointed
on January 14, 2016
Posted by: Lindaloo
Gender:Female
We bought this in November. We loved the sound, very full and resonant. But several days ago the battery completely stopped holding a charge. We find it only works when plugged into the act outlet.
Response from bose.comBy Gary, Bose Service, January 19, 2016
Hello Lindaloo,
We'd be disappointed too. We expect the SoundLink Color to provide you with years of enjoyable listening. We've reached out to you via e-mail to offer support and some troubleshooting advice.
For speedier service, please contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We'd be disappointed too. We expect the SoundLink Color to provide you with years of enjoyable listening. We've reached out to you via e-mail to offer support and some troubleshooting advice.
For speedier service, please contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Sounds great, can't turn it on while on battery
on January 16, 2016
Posted by: Drew
Gender:Male
Really? Speaker was off for 1 hour. Software is "up to date," according to the Updater. You should still be able to simply power the device on if the battery has a charge by pressing the Power Button. If it doesn't, THEN, you connect it to charge it and power the device on. Come on, Bose, you can do better than this. It sounds great for its size, but the convenience of the battery is totally lost if you have to keep running back to the charger to get the device to come on after going into standby. Added frustration of not being able to leave feedback in comments section of Support.
Response from bose.comBy Gary, Bose Service, January 19, 2016
Hello Drew,
Thank you for taking the time to share your experience. We want to help you enjoy the speaker. As you have already done some basic troubleshooting on your own, let's try re-booting the processor.
To do so, let's connect the speaker to power, then press and hold the Play/Pause button for at least 15 seconds. While continuing to hold Play/Pause, unplug from power, then release Play/Pause. Once you reconnect the power, the speaker should be working properly.
If the steps we suggested above do not resolve the issue, please call our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Thank you for taking the time to share your experience. We want to help you enjoy the speaker. As you have already done some basic troubleshooting on your own, let's try re-booting the processor.
To do so, let's connect the speaker to power, then press and hold the Play/Pause button for at least 15 seconds. While continuing to hold Play/Pause, unplug from power, then release Play/Pause. Once you reconnect the power, the speaker should be working properly.
If the steps we suggested above do not resolve the issue, please call our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com
Customer Rating
2
Great sound for size and price but randomly broke?
on January 20, 2016
Posted by: Dylan
Gender:Male
Bought the speaker in August of 2015. The speaker has worked great until last week when it randomly stopped working. Originally I thought it died and maybe my charger broke, but Ive tried it with multiple different chargers and still nothing. Major bummer.
Response from bose.comBy Ryan, Bose Service, January 23, 2016
Thank you for taking the time to reach out to us for assistance with this. We are glad that you got enjoyment out of the speaker when it was working. We also see that you are working with one of our technical experts through email to resolve the issue and look forward to getting you back up and running.
Written by a customer while visiting bose.com
Customer Rating
3
Wont turn on!
on January 31, 2016
Posted by: Timmy
Gender:Male
My great little Color Bose Speaker will not turn on! It worked fine the other day and now it will not respond in any way. Acts like its dead. Too expensive to just throw out!!! Help please!
Response from bose.comBy Gary, Bose Service, February 2, 2016
Hello Timmy,
Thank you for taking the time to share your experience with the SoundLink Color. We can definitely help you with this. Often, a simple reboot is all that is needed. To do so, please connect the speaker to power, then press and hold the Play/Pause button for at least 15 seconds. While continuing to hold Play/Pause, unplug from power, and release Play/Pause
Plugging the system in will reboot the processor and your speaker will be working properly.
If, after doing so the issue persists, please contact technical service at product_support@bose.com or please call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for taking the time to share your experience with the SoundLink Color. We can definitely help you with this. Often, a simple reboot is all that is needed. To do so, please connect the speaker to power, then press and hold the Play/Pause button for at least 15 seconds. While continuing to hold Play/Pause, unplug from power, and release Play/Pause
Plugging the system in will reboot the processor and your speaker will be working properly.
If, after doing so the issue persists, please contact technical service at product_support@bose.com or please call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
3
Really?
on February 4, 2016
Posted by: Chris8855
I got my speaker not too long ago and the charger broke unfortunately but I figured oh I'll just use an android one but of course it didn't work and I tried different ones and none of them worked...and I'm sure they were compatible
Response from bose.comBy Ryan, Bose Service, February 9, 2016
Thank you for taking the time to share your experience with the Color speaker. We hope that you were enjoying the sound quality and the convenience of portability with this speaker prior to the charging issue.
We agree that trying an Android charger was the best troubleshooting step to take. Based on this information, we'll be reaching out through email to get you back up and running. If you prefer, you can always call our experienced technicians as well. You can reach us at 800-278-1082. We are open Mon-Fri from 9:00 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
We agree that trying an Android charger was the best troubleshooting step to take. Based on this information, we'll be reaching out through email to get you back up and running. If you prefer, you can always call our experienced technicians as well. You can reach us at 800-278-1082. We are open Mon-Fri from 9:00 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed
on February 10, 2016
Posted by: Montana79
Gender:Female
I bought this item in August . From day one the charger wouldn't hold a snug fit . I would of returned it had I not purchased it from out of town while on vacation . Today I tried to charge it and it will not charge . The sound is very nice and it's easy pairing with my iPhone but now it will not turn on due to no battery power.
Response from bose.comBy Gary, Bose Service, February 11, 2016
Hello Montana79,
We're glad that you took the time to share your experience with your SoundLink Color. We'd be disappointed too. We definitely want to assist you and have already reached out to you via e-mail.
There are a few simple troubleshooting steps that you can try to resolve this issue. Let's begin with a reboot, accomplished by connecting the speaker to power, pressing and holding the Play/Pause button for at least 15 seconds, then while continuing to hold Play/Pause, unplug from power. Release Play/Pause then reconnect the power. The speaker should be working properly.
If after doing so the issue persists please respond to our e-mail or contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We're glad that you took the time to share your experience with your SoundLink Color. We'd be disappointed too. We definitely want to assist you and have already reached out to you via e-mail.
There are a few simple troubleshooting steps that you can try to resolve this issue. Let's begin with a reboot, accomplished by connecting the speaker to power, pressing and holding the Play/Pause button for at least 15 seconds, then while continuing to hold Play/Pause, unplug from power. Release Play/Pause then reconnect the power. The speaker should be working properly.
If after doing so the issue persists please respond to our e-mail or contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Extremely disappointing
on February 21, 2016
Posted by: Nomi
Gender:Female
I bought this about two months ago. At first I was very happy with it. But after about two weeks the battery started to randomly die. It had charging issues, and then paring issues. Now the battery almost instantly dies and won't charge. I can only run it if it's plugged into the wall. Which totally defeats the point of a portable speaker and makes it useless to me. I expected better quality from Bose. I am extremely disappointed.
Response from bose.comBy Ryan, Bose Service, February 24, 2016
Thank you for taking the time to write your review. We can certainly understand the frustration when having battery issues so soon after purchase. We are reaching out through email to help find resolution for you. If you prefer, we do have technical experts available by phone to help as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
1
Not too good.
on February 22, 2016
Posted by: Greg
Gender:Male
Bought it several months ago, had problems pairing after a month or two. Had to keep turning off and on to get it to recognize my cell phone. Now it will not even turn on, had it on charger over night. DEAD. Not happy. Bose used to have great products, but now is caught up in pumping out new products, forgetting about quality in design and manufacture and probably selection of internal components. When it worked it had pretty good sound.
Since it is no longer useable it gets a 1 star.
Response from bose.comBy Ryan, Bose Service, February 24, 2016
Thank you for taking the time to write your review. We'd like to take a closer look at your issue to find the right solution to get you back up and running. We would recommend trying another charging cable. This speaker uses a connection common to non-Apple phones/tablets as well as many digital cameras. That'll let us know if the charging issue is with the cable or the speaker itself. We'll be reaching out to you through email to explore this issue further. If you'd prefer, feel free to give us a ring. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com