| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Blue
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Blue
Customer Rating
2
Great speaker but....
on February 24, 2016
Posted by: Michelle
Gender:Female
My mom got me the speaker for Christmas and I love the speaker it's great but one problem it doesn't seem to want to charge. I've tried other cables I have that fit the speaker but still nothing. I'm upset because I love the speaker but now i can't charge it so I'm left with nothing :/
Response from bose.comBy Gary, Bose Service, February 25, 2016
Hello Michelle,
We appreciate that you've shared your experience with the SoundLink Color and are sorry to learn of this disappointing issue. We can definitely help you with this.
The first step will be a system reset, accomplished by connecting it to the power supply, then turning the speaker on. Please press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Now turn the speaker on and verify that it is working properly.
If after following this instruction you are not able to charge, please contact our technical service team at product_support@bose.com or call 1-800-379-2073 and we'll be glad to help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We appreciate that you've shared your experience with the SoundLink Color and are sorry to learn of this disappointing issue. We can definitely help you with this.
The first step will be a system reset, accomplished by connecting it to the power supply, then turning the speaker on. Please press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Now turn the speaker on and verify that it is working properly.
If after following this instruction you are not able to charge, please contact our technical service team at product_support@bose.com or call 1-800-379-2073 and we'll be glad to help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
Love It !!!!!!!!
on February 25, 2016
Posted by: Dandre
Gender:Male
I love bose I don"t chose no other brand I also have the soundlink mini and It's great the only thing that is a flaw is the louder the speakers goes the more the bass loses clarity
Written by a customer while visiting bose.com
Customer Rating
4
Stopped working
on February 29, 2016
Posted by: Mich
Gender:Female
My son gave this to me as a Christimas present. I so love it then yesterday it just stopped during the middle of a song. When I reconnected it to the computer & phone it made a terrible screeching noise and now it won't even play. Very disappointed!!!
Response from bose.comBy Ryan, Bose Service, March 1, 2016
Thank you for taking the time to reach out for help with this. We hope that you were enjoying the sound quality and convenience of wireless music prior to the issue.
We appreciate you checking more than one device before contacting us. Our recommendation would be a software update on the speaker. Here is the link to perform that update:
http://bit.ly/1YPc6wO
We'll be reaching out via email to understand if further troubleshooting will be necessary following the update. You can always reach us by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
We appreciate you checking more than one device before contacting us. Our recommendation would be a software update on the speaker. Here is the link to perform that update:
http://bit.ly/1YPc6wO
We'll be reaching out via email to understand if further troubleshooting will be necessary following the update. You can always reach us by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
4
Great speaker
on March 3, 2016
Posted by: invitehimin
Gender:Male
I received this speaker last xmas and enjoy the sound BUT have had trouble with the charger connection and now won't charge at all --but over all its a great product --need to return this one
Written by a customer while visiting bose.com
Customer Rating
4
Good till range went to 5'
on March 5, 2016
Posted by: logan6743
Gender:Male
I've had this for about 6 months and up till about a couple weeks ago it's been awesome but lately the range is only 5-10 feet before it starts cutting out. Other than that awesome speaker!
Response from bose.comBy Gary, Bose Service, March 8, 2016
Hello Logan6743,
Thank you for taking the time to share your comments. We are concerned about the diminished Bluetooth range and have reached out via e-mail to offer some troubleshooting tips and to provide assistance.
For speedier service, please call Bose Technical Support at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST We'll have you back to enjoying your music as quickly as possible.
Thank you for taking the time to share your comments. We are concerned about the diminished Bluetooth range and have reached out via e-mail to offer some troubleshooting tips and to provide assistance.
For speedier service, please call Bose Technical Support at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST We'll have you back to enjoying your music as quickly as possible.
Written by a customer while visiting bose.com
Customer Rating
1
USED ONCE, HASNT WORKED SINCE
on March 6, 2016
Posted by: Kyle
Gender:Male
I used this product one time of 2 hours. Charged the product and went to use it, and it won't even turn on. I get no response when I hit the power button, even after charging for a long time. I will charge the product, and then unplug it. I ensure the product is off so it's not running. I then go to use the product, and it's dead as a door nail.
I had never owned a Bose product before now. I was excited, now pretty disappointed overall with my experience and the brand overall.
Response from bose.comBy Ryan, Bose Service, March 9, 2016
Thank you for taking the time to share your experience. We share your concern about power and would like to learn more to find the right solution.
One recommendation would be to try another cable. That charging cable is very popular for use with non-Apple phones/tablets as well as many digital cameras. Let's try another cable and find out if we should be replacing the cable.
We'll be reaching out through email to explore this further and get you back up and running. We can always communicate via phone if you prefer. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
One recommendation would be to try another cable. That charging cable is very popular for use with non-Apple phones/tablets as well as many digital cameras. Let's try another cable and find out if we should be replacing the cable.
We'll be reaching out through email to explore this further and get you back up and running. We can always communicate via phone if you prefer. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
2
Connectivity Issues
on March 9, 2016
Posted by: DrD
I bought this a couple of days ago and successfully connected it to my laptop. Although the laptop setting says it is paired, when the laptop hibernated, the sound stopped and the bluetooth light no longer illuminates. The sound was great, but I don't want to re-assign it every time I want to use it.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on March 24, 2016
Posted by: Bransey
Gender:Male
Got this speaker as a gift. Very easy setup and great sound, paired it with my iPod, love the portability.
Written by a customer while visiting bose.com