 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Love the machine. Can't find a replacement carafe
on February 24, 2017
Posted by: trish
from Columbus, GA, United States
Gender:Female
I have had this coffeemaker for approximately 6 months now. I love everything about it except that, like many others I have read here, the carafe has broken. The Black and Decker replacement carafe will not fit.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Absolutely love this, but it's impossible...
on March 10, 2017
Posted by: Mattwil
from Boston, MA, United States
...To find replacement parts!! The grinder basket broke after a few months use and I can't find a new one anywhere. Still would recommend, but my search continues
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you loved your coffee maker at first, but I’m sorry to hear your brew basket has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Have had one for years but need parts
on March 11, 2017
Posted by: Magic1
from Lake Jackson, TX, United States
Gender:Male
I have enjoyed the one I purchased years ago. While I am not fond of cleaning out the grinder / basket everyday, the machine has worked great. The problem I have now is there is a small tear in the screen on the grinder-basket. I can't find a replacement for it on this website and from reading the other reviews, it looks like this might be impossible.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your brew basket is broken, but I am happy to advise that it is a replaceable part. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not happy
on March 16, 2017
Posted by: Momo
from Barrie, ON, Canada
Gender:Female
I this coffee machine in December. It worked fine up until now. The on off button keeps flashing, no matter how often I press the button. I've tried cleaning machine and nothing works. What a disappointment after spending good money hoping to buy a quality coffee machine. Wished I would've kept the receipt.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 16, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m sorry to hear your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent Freshly Ground Cofee Everytime!!
on March 26, 2017
Posted by: CoffeeFanInDallas
from Dallas, TX, United States
Gender:Male
I only use black and decker coffee makers and this one makes the best coffee ever. The problem is that my carafe broke and I cannot find one on your website or anywhere else. Please help guide me in the right direction. Others have posted this similar problem as well, so you may want to post how to get a replacement carafe for the cm5000b.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to see that you’ve been satisfied with your coffee maker, but I’m sorry to hear your carafe has broken. I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Was good for awhile
on April 15, 2017
Posted by: Andyman
from Toronto, ON, Canada
Gender:Male
Bought this 6 months ago and worked well to now. Blue light started flickering for a couple days, clicking on/off and now stopped grinding completely. Very disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Consumer Service, April 20, 2017
Thank you for offering your feedback regarding your Black+Decker Mill and Brew coffee maker. I’m sorry to hear the coffee maker has stopped brewing and grinding. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not Satisfied!
on May 10, 2017
Posted by: TonyRance
from Lexington, KY, United States
Gender:Male
I purchased my coffee maker and love the idea of fresh coffee. However,
the coffee maker has given me similar issues in that I constantly have coffee grounds in my coffee. So you only drink so much no mater how much you make. Also, the carafe has cracked it has been imposible to find a replacement that works. Great Idea...Much work still needed.
the coffee maker has given me similar issues in that I constantly have coffee grounds in my coffee. So you only drink so much no mater how much you make. Also, the carafe has cracked it has been imposible to find a replacement that works. Great Idea...Much work still needed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe has broken, and I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Filter clogs
on July 22, 2017
Posted by: Enemabag Jones
from Belleville, ON, Canada
Gender:Male
[This review was collected as part of a promotion.] I bought this about 4 months ago and the filter has so much build-up. I like strong coffee and clean it regularly but all the plastic on the bottom make it really hard to clean thoroughly. Where can I find a new one?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 25, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your filter needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com