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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Great coffee maker. No carafe replacement
on August 2, 2017
Posted by: Abeaman
from Richmond, VA, United States
Gender:Female
Loved it. No replacement carafe after researching it had been discontinued.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 2, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. The carafe has not been discontinued, and I’d be happy to replace yours at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
So far so good
on August 18, 2017
Posted by: Krisjoyr
from Winnipeg, MB, Canada
I only just purchased this and have made just 2 pots and both tasted great and even with grinding it didn't take too long. My issue so far is that I can't get the strength button to work. Nothing happens and there isn't any help in the manuel. I'm willing to think it might be something simple that I'm missing but maybe it just doesn't work. Assistance please? I paid for the features and I'd like them to all work, especially right out of the box.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that you haven't been able to make use of the strong function, but I'm confident that I can help resolve the issue for you. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Awesome Machine
on November 9, 2017
Posted by: Rusty101170
from Newfoundland and Labrador, Canada
Gender:Male
I love this coffee maker (CM5000BCKT). I have had it about a year now. Works flawlessly. However I broke the filter basket/grinder unit. Where can I get a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 10, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000BCKT. I’m delighted to learn that your coffee maker has been performing flawlessly, but I’m sorry to hear that your grinding basket needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Loved it - replacement parts?
on November 10, 2017
Posted by: Karmit
from 30157
Gender:Male
Have loved my mill & brew - but just recently broke the carafe and can't find another locally. Would also love to know where to get a replacement basket/grinder as the coffee oils seem to build up over time and unable to clean
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been working out well, but I’m sorry to hear that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Cloudy coffee
on November 21, 2017
Posted by: Cloudy
from NB, Canada
Gender:Female
I bought this coffeemaker last Christmas (although didn't use until April) and we have never had a good cup of coffee. It is cloudy and full of coffee sediment. I have a sister with the same machine and hers makes great coffee. Looks like we have a lemon...can this be replaced?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 27, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that you’ve been disappointed with your coffee maker’s results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Why oh why can't you just make a replacement caraf
on December 22, 2017
Posted by: JeffW
from Seattle, WA, United States
Gender:Male
Love this machine. Fantastic coffee, freshly ground beans each morning. I'm on my second machine because last year I broke the carafe. Well, guess what - 1 year later, I broke the new carafe. Where can I find a replacement carafe? I'm happy to buy one, but can't find one anywhere. HELP!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2017
Thank you for offering your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I’m glad that your Mill and Brew has served you so well, and I'm happy to advise that the carafe is available as a replaceable part. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Junk.
on January 13, 2018
Posted by: aftermath85
from Orlando, FL
Gender:Male
I bought this 2 years ago Feb, and this is the 3rd one. All of them started leaking from the bottom. Absolute garbage. Loved the machine other than that, but now trying to figure out warranty, trying to get a different machine...again.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 16, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I'm sorry to hear about the leaking issues you experienced with your Mill and Brew, and I appreciate you working with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Makes Great coffee, but carafe is too delicate!
on January 14, 2018
Posted by: Hollyberry
from Brantford, ON, Canada
Gender:Female
Bought this coffee maker a couple years ago. The carafe broke way too easily just after we got it. Ordered a replacement and waited weeks and weeks. Called to ask where it was and said they were back ordered and didn’t know when they would be back in stock. After complaining, they shipped us a new unit. Not too long after having that one, the carafe cracked. We managed to get a few more weeks out of it before it actually broke. So the coffee maker sits there. Unfortunate as it’s a great coffee maker!
Came on this website today to see about ordering one, read the reviews to see I am not the only one with this problem. Still unsure if it’s worth it to get another replacement if it’s just going to break again.
Came on this website today to see about ordering one, read the reviews to see I am not the only one with this problem. Still unsure if it’s worth it to get another replacement if it’s just going to break again.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com