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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
2
This coffee maker is like riding a roller coaster
on January 19, 2018
Posted by: jvhohyah
from San Diego, CA, United States
Gender:Male
Bought this coffee maker 1.5 years ago. First 12 months was good - then started leaking. B&D was nice enough to send me a new one!!!Now that one is not working properly - took 35 minutes to brew this morning - put in 12 cups and got 6 cups brewed - most went up in steam for some reason. we clean every day. Thinking of going to a different brand now. I wish this worked better since most won't fit under our cabinets.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 22, 2018
Thank you for offering your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I'm sorry to hear that your replacement coffee maker has stopped brewing correctly, and I'd like to discuss some options with you that I believe could address your concerns. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com so I can work with you on a solution.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Was happy until...
on February 22, 2018
Posted by: Quibinx
from Washington, D.C., USA
Gender:Female
Decided to take the plunge and purchase this coffee maker with all the expected coffee drinkers around the house for the holidays. Prior to that...I own/used the Black and Decker personal coffee maker for 3+ years and I should of learned my lesson from that, because...guess what? You can't buy a replacement mug for that either. And third party sellers have the replacements priced at more than the coffee maker itself.
BESIDES the hefty price tag...loved, loved, LOVED everything about this maker, the grinder feature, timer, speed, clean up, etc, and then unfortunately the carafe chipped and it has been a nightmare ever since.
Couldn't find a replacement carafe or anything remotely similar (priced within reason) anywhere. I ended up purchasing the closest carafe match I could find on the Black and Decker site (yup...spent more money on their products...AGAIN!) and it was just a waste. The coffee produced is now at best luke warm, spills and sputtering everywhere cause the new pot doesn't even line up with the plunger/downspout.
Couldn't find a replacement carafe or anything remotely similar (priced within reason) anywhere. I ended up purchasing the closest carafe match I could find on the Black and Decker site (yup...spent more money on their products...AGAIN!) and it was just a waste. The coffee produced is now at best luke warm, spills and sputtering everywhere cause the new pot doesn't even line up with the plunger/downspout.
So disappointed in the Black and Decker brand. Totally avoiding them in the future.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Finally....a nice HOT cup of "cawfee"!
on April 14, 2018
Posted by: Minski
from Northern California
Gender:Female
We finally broke down and bought a different coffee maker as our previous one just didn't make the coffee hot enought. We purchased the Black & Decker CM5000B 12-Cup Mill and Brew Coffeemaker, Black. It grinds the beans (I use to do this separately) and the coffee is nice and hot. (No more warming it up in the microwave.) However, the carafe broke and I can't find our model replacement part. Sad Face. (& you don't want to be around a household that hasn't had their morning cup.)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 16, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great coffee maker, no direct fit replacement
on April 16, 2018
Posted by: enhedman
from Seattle
Gender:Male
I bought this coffee maker over a year and half ago and my family has loved it. Well until the carafe broke. This machine still works well and it is a shame I cannot find a direct fit replacement anywhere. The standard replacement carafe lists other coffee models but not the Mill & Brew CM5000B. The carafe has a unique design on the lid portion. The only available replacement carafe does not work with this coffee maker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that your Mill and Brew has been serving you so well, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to work with you on replacing your carafe. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Terrific Coffee with fresh ground beans on timer
on April 29, 2018
Posted by: DuluthDorothy
from Duluth, GA
Gender:Female
Have always enjoyed fresh ground coffee -- used to have a grinder and you'd grind and put it in the coffee maker the night before -- or you'd grind several nights in a row and place it in a can but then it's no longer "fresh ground"
this machine is great as you just drop the beans in and it grinds them in the morning and you have a fresh pot of fresh ground coffee. Highly recommend it!
However the pot has a safety feature that won't let it grind or even brew if the top is not closed -- and the top has a pin on it that closes down into the basket which has another depressor pin which activates a switch which lets it run. If it's not pressed and you try to run it the light will blink. If you have it on timer you'll wake up in the morning and be disappointed. "next release" should maybe have a "ready light" so you know it's actually going to work in the morning!
At any rate the customer service department here offered to provide replacement parts to other's on this forum so I hope they will help me. I tried to email the indicated email address but never heard back so maybe the only way to get through is to post here! If so please email me and tell me how we can get this replacement part.
thanks
thanks
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 1, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I'm delighted to hear that your coffee maker has served you so well, and I appreciate you working with me on a remedy for the trouble with your brew basket. Your replacement is preparing to ship via UPS. If you need any further assistance with your Mill and Brew, please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it-carafe got dropped :(
on May 19, 2018
Posted by: BReed
from Ohio, USA
Gender:Female
I love this coffee maker!! My son dropped the carafe today and finding a replacement has been difficult. I hope to be able to get a replacement instead of buying a whole new machine.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I'm glad to hear that you love your coffeemaker, but I’m sorry to hear of the experience that you've written about. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee, hard to find replacement parts
on June 9, 2018
Posted by: cfgrl
from nj
I love this coffee maker, but wanted to buy an additional grinder basket/filter and can't find it anywhere
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 12, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your grinding basket needs to be replaced. The grinding basket for your coffee maker is typically available as a replaceable part, and I’d be happy to assist you with replacing your grinding basket. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love my Black and Decker
on June 11, 2018
Posted by: Sarahm
from Seattle, WA, USA
Gender:Female
I love this coffee maker, but how do I get a replacement basket / Filter ?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 13, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m delighted to hear that your Mill and Brew has been serving you so well, but I’m sorry to learn that your grinding basket needs to be replaced. I've taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com