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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
Do not buy this coffee pot
on July 2, 2018
Posted by: kathyd58
from Port Alberni, BC, Canada
Gender:Female
I received this coffee pot almost a year ago ad it leaks so bad my counter is always full of water after using. I loved this coffee maker because i am that fresh bean person....now I am very disappointed
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 5, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Replacement Filter
on July 29, 2018
Posted by: anitamcd
from Festus, MO, USA
Gender:Female
Love the coffee pot, have had it for over three years and the filter finally broke and I can’t find a replacement anywhere because of the built in grinder.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 30, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been serving you so well, but I’m sorry to learn that your grinding basket has broken. The grinding basket is typically available as a replaceable part, and I’d be happy to assist you with replacing your basket. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Water leak
on August 8, 2018
Posted by: Kent78
from Grand Junction, CO, USA
Gender:Male
The flexible tubing leading to the heater coil has a hole in it allowing the water to drain from the reservoir.How this got past QC #5, I don't know.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 9, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect coffee maker...but...
on August 12, 2018
Posted by: Celeste
from Hermiston, OR
Gender:Female
I've had this four a couple of years now. I love it. It's the reason my Keurig was moved to storage.
The replacement carafes that you can easily find though, do not fit. So I've had to drag my Keurig out.
Is there a link to order a replacement? Other reviews state one is available, but I'm not finding it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 14, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been delivering fantastic results, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
We love our Mill & Brew Coffeemaker !!!
on August 23, 2018
Posted by: Chalifoux
from Sorel-Tracy. Québec, Canada
Gender:Female
We love our Mill & Brew Coffeemaker.
Gave us an excellent coffee every morning !!
Gave us an excellent coffee every morning !!
Unfortunately we need to replace the carafe that is broken. I can not find it.
Would you please help us find the replacement carafe fit our machine ?
Thanks for your help!
Would you please help us find the replacement carafe fit our machine ?
Thanks for your help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 23, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Replacement carafe - impossible to find
on September 22, 2018
Posted by: giltrenum
from Manassas, VA
Had about a year. The coffee maker itself is pretty good, but the carafe broke this morning and I can't find a replacement in stock anywhere. Extremely frustrating.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad that your Mill and Brew was working well initially, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
No replacement parts available!
on March 1, 2019
Posted by: Ms1439
from BC
We are enjoying the mill feature! Sometimes it won’t start or stops mid grind and I think it’s because the basket isn’t sitting properly so usually a little adjustment gets it back to working. The reason for the fair review is that today I broke the carafe and I’m unable to find a replacement, even here on the manufacturer website. That is really frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 6, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B.
I’m glad that your Mill and Brew has been serving you well, but I’m sorry to hear that your carafe needs to be replaced. It seems there may be some confusion, as the carafe for this coffee maker is typically available as a replaceable part. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
I’m glad that your Mill and Brew has been serving you well, but I’m sorry to hear that your carafe needs to be replaced. It seems there may be some confusion, as the carafe for this coffee maker is typically available as a replaceable part. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Awesome idea but not long lasting
on March 5, 2019
Posted by: TessaB
from Edmonton AB
Gender:Female
I've had mine around a year and a half and I love the idea of grinding coffee and brewing it all at once, it saves a ton of time and mess plus you get great fresh coffee. It's starting to leak from a hole in the back where the carafe sits and drips about a cup of water onto the plate making a huge mess. I can't even figure out where the leak is exactly coming from without taking the entire thing apart which is bound to cause more issues. It's a great machine while working but not worth the price if it doesn't even last 2 years
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 7, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com