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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
Disappointed!!!!! Water leaks all over my counter
on March 18, 2019
Posted by: Rudi
from Ohio
I purchased less than a year ago for my husband, he loves coffee and never had a grinder model before. It work exceptional until about a month ago where now when he turns it on to grind and brew, water comes out from the bottom of the machine and the counter gets all wet. We maintain and clean the machine before ever brew. Also, the heating plate is rusted already and we keep it dry before putting the pot on the heating plate. This was not a cheap purchase.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 19, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
great, until it stops working properly
on October 21, 2015
Posted by: Sara
from Ontario, Canada
Gender:Female
I am on my second machine. Both are great for about the first month. After that it begins to "steam" partway through the brew. It then only produces about half the coffee because it is puffing out all of the water (as it will normally do right at the end of a brew). I have cleaned it, as per directions and it still doesn't make a difference. I think I will have to return it and go with a different brand, which is disappointing as I really enjoy the quality of the coffee that it brews.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love the new features of the 12 cup mill & brew co
on September 9, 2014
Posted by: luv2sing
from Sherman, Illinois
Gender:Male
[This review was collected as part of a promotion.] love the fresh smell of the coffee as it grinds the whole beans. The grinding is really quick. The removable parts makes the coffee pot very easy to clean.The coffee brewing seems to be really quite. Had lots of my friends over for taste testing. We made regular, medium and strong coffee.most of the guys liked the medium best. I liked the strong the best being a big coffee drinker. My friends and I think this product is a winner
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worked good for only three months
on September 10, 2015
Posted by: Ayman
from Georgia, United States
Gender:Male
I was happy when I used it for the first three months
Then it start to produce a lot of vapor from the top and brewing two cups in more than have an hour
Cleaned it well try to brew only water but it's still the same
Just wasting of money
Then it start to produce a lot of vapor from the top and brewing two cups in more than have an hour
Cleaned it well try to brew only water but it's still the same
Just wasting of money
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Worked* Great....
on July 8, 2019
Posted by: Clacroix5
from Wenonah, NJ
Gender:Male
Bought this coffee maker and loved it. Then one awful morning it didn’t brew, a plastic tab had broken off the reuseable basket/bean holder not allowing the brewer to brew...just needs a replacement brew filter...
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 9, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you loved your coffeemaker initially, but I’m sorry to hear of the experience you’ve had with your coffeemaker’s brew basket. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffeemaker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Just love this...
on March 13, 2021
Posted by: Gingin7
from Wisconsin
Gender:Female
[This review was collected as part of a promotion.] Seriously, I do love this coffee maker very much. However, I do not like the fact that the grinding/brew basket is quite difficult to clean. I’m used to dumping the grinds, along with the filter, right in my compost bucket. To empty this basket isn’t the same at all! It is hard to empty all of the grounds. In fact, they do not all come out, despite how hard I shake it. Further, to have to clean so many parts on a daily basis is laborious.
Nevertheless, the aroma and taste of the coffee with the freshly ground beans is amazing. There is definitely a noticeable difference. Now if I could find somewhere to purchase a second set of parts, I’d be thrilled!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 15, 2021
Thank you for providing your feedback regarding your Black+Decker Mill & Brew Coffee Maker. I’m sorry to hear of the difficulties you're having while cleaning the filter, but I'm glad to hear that you like your coffee maker. We strive to provide excellent support for our customers, and I may have a few options I’d like to discuss with you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42079828 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love fresh ground coffee
on October 3, 2020
Posted by: Beckie
from Hartford CT
Gender:Female
Bought to replace my Cuisinart machine that developed a leak. Makes great coffee but would like to purchase an additional 2 in 1 grinder part but they appear to be discontinued- disappointing since I just purchased this week.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, October 5, 2020
Thank you for providing your feedback regarding your Black+Decker Mill & Brew Coffee Maker. I'm glad to hear that your coffee maker is making great coffee for you. I'm showing that the 2in1 Grinder & Permanent is still available, and the part number is CM5000-03. To place an order for parts or accessories, please contact our Consumer Service Parts Center by phone at 1-800-738-0245, or you can order online at www.spectrumbrandsparts.com. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42003503 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Calharv
Verified Purchase:Yes
Love it! I like that I have the option to use ground or whole beans. It took me a few batches to figure out the right amount of beans/cup for preferred brewed strength, but since have enjoyed perfect cups. The no drip carafe is great after our last coffee maker.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com